The primary purpose of the role is to oversee the delivery of customer focussed payroll service to clients of Queensland Health through payroll and related administrative processes and systems. The number of direct reports this position is currently responsible for is five.
The successful candidate will lead, manage and coach a high performing team, within a diverse operating model of an integrated and complex overpayment and loan management function to achieve professional standards and defined service levels, and complying with relevant controls. Additionally, you will develop and coach a proactive case management leadership team that actively looks for improved strategies to manage workload and achieve high level customer service outcomes.
Key competencies/suitability (role specific criteria and personal qualities)You will be assessed on your ability to demonstrate the following:
Demonstrated experience to lead and manage a customer service team, to deliver quality services within a complex and diverse environment, including knowledge and application of contemporary human resource management practices.Developed leadership, management and change management skills to build and sustain a high performing team with a relationship-based culture involving active and regular engagement focussed on individual and team success.Well-developed written and oral communication skills, including demonstrated ability to effectively negotiate, influence and solve problems in a client-focussed environment of change and continuous improvement.High level knowledge, or ability to rapidly acquire knowledge, of and to provide accurate advice in relation to Payroll Services in accordance with relevant legislation, directives, awards, policies and procedures.Demonstrated ability to solve complex problems and implement change to achieve positive business improvement and service delivery outcomes.Knowledge and application of appropriate project management methodologies.Qualifications, registrations and other requirementsPlease detail any visa conditions you may have if you are not a permanent resident of Australia.We understand that some people may require adjustments to the workplace or the way the work is performed. All applicants are encouraged to advise the panel of any support or reasonable adjustments (i.e. building access, wheelchair access, interpreting services etc.) that may be required.Additional InformationPlease provide the following information to the panel to assess your suitability:
Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.A short statement (maximum two pages) that gives details of your skills, experience and knowledge as required on the role description under the heading 'key competencies (role specific criteria)' taking into consideration the points listed under 'your key responsibilities'.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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