Service Improvement and Consumer ManagerJob posted: 06/12/2024
Fixed term, part-time (32-36 hours over 4-5 days per week) until 30 June 2026 Heidelberg location with hybrid working Competitive salary plus salary packaging, flexibility, work phone and computer Are you passionate about improving the cancer service system, delivering cancer policy, collaborating with world-class cancer clinicians and cancer leaders, achieving excellence in cancer patient experience and outcomes? A rewarding opportunity exists for a strategic, collaborative, and dedicated leader as the NEMICS Service Improvement and Consumer Manager. About VICS: The Victorian Integrated Cancer Services (VICS) are Victoria's cancer services improvement network, funded by the Victorian Department of Health. Together we deliver strategic cancer services improvement aligned with the Victorian Cancer Plan, VICS Implementation Plan, and Optimal Care Pathways.
About NEMICS: NEMICS is one of nine cancer services improvement networks funded by the Victorian Department of Health. We deliver strategic cancer services improvement aligned with the Victorian Cancer Plan, VICS Implementation Plan, Optimal Care Pathways, and local priorities. Our team delivers excellence, innovation, collaboration, and initiatives with impact, utilizing evidence, data, and co-design to deliver innovative cancer services improvement.
NEMICS is hosted by Austin Health, with member organizations including Austin Health, Eastern Health, Mercy Hospital for Women, and Northern Health. We have a highly engaged, diverse, and collaborative workforce unified by our purpose to improve cancer patient experience of care and outcomes.
About the role: The NEMICS Service Improvement and Consumer Manager is a senior leadership role responsible for the implementation of cancer services reform, innovative service improvement projects, practice development of NEMICS staff, workforce professional development grants, and consumer engagement activities across a regional network and its member health services. During 2025, this role will support the implementation of the National Lung Cancer Screening program and deputize for the NEMICS Director.
About you: Ideally, you'll have:
A tertiary qualification in health with more than three years of experience in cancer services.A qualification in health services management, public health, or health policy.Demonstrated skills and experience in project management at service, organization, and/or statewide level.Demonstrated skills and experience in data collection, management, analysis, and reporting.Demonstrated excellence in project report writing and/or research publications.Demonstrated skills and experience supervising others (e.g., health professionals, students, consumers, and/or volunteers).Demonstrated high-level organization skills with the ability to prioritize workload, meet deadlines, and achieve performance targets.Demonstrated proficiency with information technology, including Microsoft Office and the ability to learn new systems.Demonstrated experience working across health sectors and boundaries (e.g., community health, aged care, health services, primary care).Demonstrated experience working in a health program directly funded by the Victorian Department of Health or Australian Government.Demonstrated experience managing healthcare consumers and/or volunteers.Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
Greater take-home pay through generous salary packaging.A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program.Mentoring and career development opportunities.Onsite childcare, easy access via public transport, car parking, and end-of-journey facilities for cyclists.Work with us! We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disabilities, neurodiverse people, LGBTQIA+, and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date, meaning we reserve the right to close a job ad before the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and, if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process or have questions about this opportunity, you are welcome to reach out to the hiring manager: NEMICS Director, ******.
Interested in finding out more about this opportunity? Read the position description for further details.
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