We have a Service Desk Analyst opportunity for a 12 month fixed-term to assist in providing level 1 and 2 IT support to our clients.PoV Grade 3, $74,580 - $82,571About the roleAre you looking for a role where you can provide service desk support to a diverse client group including Members of Parliament? In this role you will maintain high levels of ownership throughout an incident lifecycle to satisfactory resolution.You will develop and maintain effective working relationships with users by demonstrating a detailed understanding of their support requirements with a primary focus on the provision of excellent customer service.About youYou will have a working knowledge of Windows operating systems, Microsoft Office, Outlook, desktop computers, printers and devices. You apply a methodical approach to problem solving whilst ensuring all stakeholders remain informed along the journey. Your tendency to go above and beyond to meet client expectations paired with your excellent communication skills, both written and verbal will enable you to thrive in this role.We offer hybrid work arrangement, working in the office at least three days per week to capitalise on our collaborative working environment. Please note, for this role it may be required to work in the office more regularly, subject to completion of your probation period and operational requirements.Your professional development is important to us, that's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training.When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.For more information about a career at Parliament visit our website.How to applyUsing the "Apply Now" button, please include your resume and a brief cover letter (1-2 pages) broadly outlining your experience and how it directly relates to the position.The process from hereWe are accepting applications until 24 September 2024, however we may reach out to suitable candidates throughout the advertising period.AccessibilityIf you require assistance or adjustments to fully participate in the application or interview process for this role, please contact the Department's Recruitment Team via email ****** or on (03) 8682 2675.Privacy Collection NoticeThe Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. We handle personal information in accordance with the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and other relevant legislation.This privacy collection notice applies to our recruitment activities. It explains what information is collected when you apply for employment with a parliamentary department. It may be updated from time to timeCOVID-19 complianceSuccessful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment. Promote local employment to your region, community or member organisation with a uWorkin Talent Community. Find out more .
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