Work for a market leader in Roadside, Towing, & Transport solutionsGreat Facilities on site and conveniently located in Noble ParkEnjoy our excellent benefits package6 Month ContractAbout Us Nationwide Group (NWG) is the largest provider of emergency roadside assistance, towing and transport and storage solutions in Australia. As a subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, and Australian automotive clubs.
About the Role: We are seeking a committed, driven, and enthusiastic individual to join our Roadside Team on a 6-month contract. This pivotal role will report directly to our operations Manager, this role is designed to support a dedicated team of Roadside Service Patrols. This is an excellent opportunity for anyone considering a career in operations or looking to enhance their skills and experience in a dynamic environment.
Key Responsibilities In this role, your primary responsibilities will include:
Providing support to approximately 35 patrolsNurturing and developing strong and effective business relationships with Patrols and internal departmentsAssisting complaint investigationsMonitoring and managing patrol's performanceMonitoring and ensuring compliance with Fatigue Management Policies.Additionally, the role involves: Maintaining an accurate compliance database, tracking licenses, qualifications, and fleet servicing.Review and investigate customer feedback to identify trends and areas for improvement.Work collaboratively to resolve customer issues, ensuring high satisfaction levels.Participate in training sessions and workshops to stay informed about industry regulations and best practices.Perform ad hoc duties as needed to support team objectives.Qualifications and Skills Previous experience in a management roleStrong experience in working in a busy, fast-paced environmentStrong attention to detail, time management and organisation skillsAbility to support, build relationships, manage, and motivate a diverse workforceWe're passionate about the work we do and how we do it. Each day our workforce embodies our core values of Innovation, Accountability, Care, and Teamwork (IACT)Enjoy working in modern, bright workspaces with easy access from Eastlink. You'll enjoy a touch of nature with our plant-filled office and landscaped gardens.Free onsite parking and gym.Apply Now About Nationwide GroupNationwide Group is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. Over 600 Nationwide representatives provide services in Victoria, New South Wales, Queensland and Western Australia. We are proud to keep Australia moving. We're here to deliver Australia's most trusted roadside and transport solutions.
We believe in: Innovation - seek to create a better way.Accountability - own it, see it through.Courage - challenge yourself and others to grow. #J-18808-Ljbffr