As a Service Coordinator, within our Home Health program, your role will include managing a portfolio of customers as well as a team of Care Workers in Port Macquarie with our Branch also located in Port Macquarie .
We are seeking someone who has experience across Aged Care funding, a good understanding of the Aged Care Quality Framework and has prior Case Management experience.
Key accountabilities: Lead customer acquisition and growth whilst building a strong and positive brand in the community.
Provide dedicated client management by conducting initial assessments, annual reviews, and developing comprehensive care plans, all while building strong connections with clients' families.
Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
Build & develop valuable relationships with various external service providers and internal Clinical and Allied Health teams.
Drive a forward-thinking recruitment strategy and support your team throughout the employment lifecycle, from orientation, coaching & development to performance management.
Promote a culture of safety and lead by example.
Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.
Does this sound like you?
Prior Aged Care experience is essential - including a knowledge of funding levels & Aged Care Quality Standards Proven People Leader with a track record of cultivating a high-performing and engaged teams as well as managing remote teams Strong coaching and development capabilities, using both formal and informal methods to nurture your team's growth.
Exceptional multitasking and the ability to take ownership of customer-focused solutions.
Prior experience in managing financial budgets.
Success rate in working to KPIs and targets.
Effective stakeholder management with the ability to drive your business outcomes.
Strong organisation skills with the ability to self-manage your priorities Fully COVID-19 vaccinated with 2 doses (Booster is optional) Why work for Australian Unity?
Additional Leave entitlements including Community, Wellbeing & Deep Listening Leave Flexible Work Options – this role is a hybrid approach between client visits & Branch days as part of your week Lifelong learning & career development available - including full access to LinkedIn Learning & career opportunities Staff discounts – discounts across our Insurance, Home and Personal loans as well as travel and retail discounts through our partners Fitness Passport – discounted access to over 1,500 fitness facilities across Australia Novated Car Leasing options through our partner 14 weeks paid Parental Leave & access to Remedy's Bump to Baby program Click APPLY or contact Caroline Gray (Talent Acquisition Specialist) at ****** for a confidential discussion.
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan