Established in 1840, we are Australia's first wellbeing company, delivering positive impact through health, wealth and care services for our members and the community. As a social enterprise, we're motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the community.As a Service Coordinator within our Home Health program, your role will include managing a portfolio of approximately 150 customers as well as a team of Care Workers.In this role, you'll have the opportunity to collaborate with a strategic Business Leader who excels in driving business efficiencies through continuous improvement coupled with extensive Aged Care knowledge, making this a valuable learning and growth experience for you.Our office is based in Dareton, and we have 2 opportunities to join our growing team for either of the below areas:Team 1: Wentworth, Balranald & surrounding area ORTeam 2: Wentworth, Dareton, Mildura & surrounding areaKey accountabilities:Lead customer acquisition and growth whilst building a strong and positive brand in the community.Provide dedicated client management by conducting initial assessments, annual reviews, and developing comprehensive care plans, all while building strong connections with clients' families.Manage and resolve client escalations and complaints to ensure high levels of satisfaction.Build & develop valuable relationships with various external service providers and internal Clinical and Allied Health teams.Drive a forward-thinking recruitment strategy and support your team throughout the employment lifecycle, from orientation, coaching & development to performance management.Promote a culture of safety and lead by example.Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.Does this sound like you?Proven People Leader with a track record of cultivating high-performing and engaged teams. Experience managing remote teams is desirable but not essential.Strong coaching and development capabilities, using both formal and informal methods to nurture your team's growth.Exceptional multitasking and the ability to take ownership of customer-focused solutions.Prior experience in managing financial budgets.Success rate in working to KPIs and targets.Effective stakeholder management with the ability to drive your business outcomes.Strong organisation skills with the ability to self-manage your priorities.Fully COVID-19 vaccinated with 2 doses (Booster is optional).Why work for Australian Unity?Additional Leave entitlements including Community, Wellbeing & Deep Listening Leave.Flexible Work Options - this role is a hybrid approach between client visits, Branch days & WFH as part of your week.Lifelong learning & career development available - including full access to LinkedIn Learning & career opportunities.Staff discounts - discounts across our Insurance, Home and Personal loans as well as travel and retail discounts through our partners.Fitness Passport - discounted access to over 1,500 fitness facilities across Australia.Novated Car Leasing options through our partner.14 weeks paid Parental Leave & access to Remedy's Bump to Baby program.Click APPLY or contact Caroline Gray (Talent Acquisition Specialist) at ****** for a confidential discussion.Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people. To view our Reconciliation Action Plan, please click here.
#J-18808-Ljbffr