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Work type
Full time
1Region
Australia
1Location
AustraliaQueensland
1Brand
Product and Technology
1Category
Senior Technical Product Manager (Customer Engagement) South Bank, QLD
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Job no:
521666ARBrand:
Product and TechnologyWork type:
Full timeLocation:
QueenslandCategories:
Information & Technology
At
Flight Centre Travel Group (FCTG)
our purpose is to'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!As the Technical Product Manager you'll ensure that technical platforms meet customer and business needs. In this role you will partner with business
stakeholders to describe technical capabilities and identify gaps, and work closely with cross-functional delivery teams to develop roadmaps that support current and future business needs.If you have a Customer-centric mindset with the ability to gather insights to inform product decisions, and would like to part of our PM&E (Product Management & Enginering) Leisure area, driving technical direction, please apply!Day to day:Define product vision and work closely with product, engineering, design, and marketing teamsSpearhead the roll-out and success of our global contact centre within a CRM ecosystemSupport the Integration of customer interaction channels (telephony, digital, bots)Collaborate with global cross-functional teams for seamless integration with Genesys Contact CentreSupport and prioritize product and customer requirementsAlign engagement tools with company strategy and OKRsDrive product adoption and enhance customer experienceYou'll be perfect for the role if you have:6+ years professional experience in a technical product management role or similarFamiliarity with agile methodologies and Atlassian tools (Confluence, Jira Product Discovery, Jira Software) or similarAbility to manage product life cycles and drive product strategy and executionCustomer-centric mindset with the ability to gather insights to inform product decisionsExcellent leadership and communication skills for guiding teams and collaborating with stakeholdersProven ability to influence stakeholders and drive alignment across teams.Strong experience in product management, especially in customer service and CRMIn-depth knowledge of CRM and Genesys Contact Centre tools with experience integrating them a plusStrong analytical and problem-solving skills for assessing market needs and translating them into product requirementsOffice hours:
Standard, however may require outside of hours due to Global nature of the roleWhat you'll enjoyTick destinations off your bucket list with our discounts on travel and accommodation.Employee Share Scheme through Equate Plus.Access to in-house financial and health services, and internal 24/7 gym.Receive ongoing training and professional development through the Flight Centre Landing.Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.Global career opportunities in a network of brands and businesses at your fingertips.Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal).We value youFlight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to
come as you are;
to foster inclusivity and collaboration. We celebrate you.Who we areSince our beginning, our vision has always been to
open up the world for those who want to see.As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a
family
(we call ourselves
Flighties ).We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their
Brightness of Future .We encourage you to
DREAM BIG
through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.Ensure that technical platforms meet customer and business needsEnsure that technical platforms meet customer and business needs
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