Child and Family; Region - North Queensland; Service Delivery - Child and Family; Townsville
The role of Placement Services is to improve outcomes for children in out of home care through placement planning and management, sector support, residential care and specialist placements and carer approval management.
Senior Team Leaders provide leadership to and management of a team of professional and operational staff, to ensure the delivery of high-quality alternative care services to children as part of an integrated child protection response to resolve children's protective needs through the implementation of quality case management processes and identifying and developing suitable placement and support options
The Senior Team Leader key responsibilities are: • Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.
• In conjunction with the Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
• Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation. Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery.
• Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services.
• Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.
• Actively participate as a member of the Management Team and in quality assurance reviews across the region.
• Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services.
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.
• Provide leadership and management of staff to deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.
Delegations
Senior Team Leader exercise specific delegations under relevant legislation (Child Protection Act 1999, Adoption of Children Act 1964, Children's Court Act 1992, Family Services Act 1987).
Role Specific/Technical Skills
• Technical/role specific - You recognise and articulate the interests of Aboriginal and Torres Strait Islander people, and have the capacity to consult and negotiate according to Aboriginal and Torres Strait Islander protocols. You know about and understand the issues that impact on both cultures in contemporary society. You lead people to understand and achieve the values of the framework for practice.
Job Ad Reference: QLD/571784/24. Closing Date: Tuesday, 02 July 2024. Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
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