As a Senior Service Advisor at Patterson Cheney Toyota, you will join an employer of choice, expanding business, supporting a high-volume department.
About the role: Reporting to the Service Manager, you will be responsible for the following: Working within Patterson Cheney policies, guidelines and standards Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues Maintain processes throughout the service department Preparing invoices and closing allocated repair orders Be transparent and honest with the customer with estimated completion times and provide updates as required Ensuring the customers' expectations are exceeded throughout the experience Providing support to other service advisors Assisting Workshop Manager in resolving any customer-related concerns About you: Previous experience in a similar role in an automotive dealership Exceptional customer service skills Strong communication skills - both written and verbal Sound organisational skills and time management Demonstrated ability to mentor and coach staff Ability to neutralise conflict Strong focus on CSI and positive customer experiences What's in it for YOU?
Competitive salary package plus car and incentives Outstanding career growth opportunities throughout the group Ongoing training and development Access to dealership discounts, New and Used vehicles, Servicing, and Parts Job security with a strong and growing independent family-owned business And above all, lots of support, opportunity and fun.
How do I apply?
Please attach a resume, which will be directed to our Talent Acquisition Specialist.
The successful applicant will be required to undertake a National Police Check.
Why join the Patterson Cheney Group?
Patterson Cheney Group currently has over 750 employees.
We are proud to be one of Australia's largest automotive businesses with multiple brands (Toyota, Mercedes-Benz, Holden, Isuzu and multiple truck brands).
We have serviced our customers since 1915, and our success has been built on a strong foundation of customer service.
With independent, solid family business values and behaviours, we emphasise enjoying our work.
We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia.
We will not be taking agency candidates.
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