Transport and Main Roads
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( http://www.tmr.qld.gov.au/ ) )CITEC; Transformation & Enabling Technologies; Queensland Government Customer & Digital Group; Brisbane CityWe are seeking a highly motivated Senior SAP basis administrator to join our team.Supporting over 200 SAP instances for the Queensland Government this is a critical and rewarding role.As part of a high performing and supportive team you will need to demonstrate excellent technical knowledge of SAP Basis and the underpinning Operating system and Database technologies. Ideally you will have at least 5 years SAP basis experience in a large organisation and be familiar with formal change management processes.
As a Senior SAP Basis Administrator you will:• Be committed to developing yourself, building relationships, enhancing technical and communication skills as well as managing knowledge. There is a strong self-leadership and self-motivation focus in the SAP Basis team.• Perform complex problem resolution of notified client service difficulties in accordance with service agreements.• Undertake system performance analysis of operational client environments, report and recommend appropriate tuning and infrastructure configurations.• Support the team environment by proactively sharing knowledge with group members through informal/formal interchange, workshops and documentation.• Provide SAP Basis administration services to external and internal clients as defined in SLAs and OLAs, including identifying and communicating potential risks to delivering to agreed service levels, and making recommendations.In order to be successful we will consider your ability to :• Manage your Business as usual workflow and deliver on tasks within an IT Infrastructure Library (ITIL) Service Delivery Framework.• Ensure project tasks associated SAP Basis are managed and completed within agreed timeframes, to cost, and meet client and stakeholder expectations.• Contribute to an effective working culture within the SAP Basis team by capturing and sharing knowledge, supporting common procedures and practices and encouraging a learning environment through mentoring and coaching.• Build positive relationships and anticipates and is responsive to changes in client and stakeholder needs and expectations, striving for mutually beneficial relationships and outcomes.You will also need to have excellent communication skills and be comfortable working on client sites. as well being able to undertake after hours support as part of an ongoing roster.As well as having the required technical skill sets as per the position description.Applications to remain current for 12 months.Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights
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and diversity
( https://www.forgov.qld.gov.au/inclusion-and-diversity-commitment ) .Please ensure you download all attachments and follow the instructions on how to apply.Documents
Before applying for this vacancy please ensure you read the documents below.573104 24 - Role Description (Word, 275KB)
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