Req ID: 75506 Department: DSI Property / Health Division: Australia Commercial Location: Melbourne About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Senior Relationship Manager - Property, the purpose of this role is to manage and build strong relationships with a portfolio of Specialist Industries customers, and drive portfolio growth through customer acquisition, cross-selling and referrals.Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.Role Type: Permanent Role Location: 55 Collins Street, Melbourne Work Hours: Full-time What will your day look like?This role is accountable for:Demonstrate mastery of specialisation, skills and capabilities within the required domain experience of the role.Acting in the best interest of the customer and applying a customer-centric approach.Proactively developing and maintaining a detailed understanding of customer business and financial needs.Providing customers with appropriate solutions.Collaborating with Product Partners and other internal stakeholders to design, structure and execute deals.Building and maintaining strong external networks with a strong focus on COI and origination.Structuring deals in conjunction with relevant product and specialist teams.Managing a portfolio of Specialist customers.Coaching and growing an Assistant Manager direct report.Establishing strong and effective relationships with Commercial peers, Risk, and cross-divisional stakeholders (e.g., Institutional).Supporting and driving the significant transformation within Australia Commercial to improve customer and banker experience.What will you bring?To grow and be successful in this role, you will ideally bring the following:Industry experience: Current and ongoing understanding of industry trends, including in-depth understanding of the drivers of the chosen industry, practical knowledge, market & competition factors, key customer success indicators, supplier/contract norms, credit approval drivers, and understanding of strategy application within the industry.Relationship management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.Business Development: Partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.Customer solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options that meet those needs.Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.Credit assessment and management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.Portfolio management: The selection, prioritisation and management of a portfolio of work and/or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.Commercial Acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.An understanding of the regulatory and government environment.You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.So why join us?From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.But it's not just our customers who'll feel your impact; you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.You can apply for this role by visiting ANZ Careers and searching for reference number 75506.Job Posting End Date27/09/2024, 11.59pm, (Melbourne Australia)
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