Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.
ABOUT THE ROLE: Plusgrade is searching for a tenured, ambitious, results-oriented and target-driven Senior Partner Success Manager to manage a portfolio of airline Partners. This position is a key market-facing role for Plusgrade, and our Partner Success Manager will be responsible for growth in our current customer portfolio. The ideal candidate has a background in the travel industry (preferably airline related) or a similar account management position with a proven track record of high performance. We are seeking a dynamic candidate with proven gravitas and exceptional interpersonal skills to foster meaningful relationships with executive management. The preferred applicant will leverage their extensive experience to navigate complex organizational landscapes and effectively communicate strategic initiatives. Strong leadership presence and the ability to influence key stakeholders are crucial for success in this role.
Our successful candidate will manage an existing portfolio of 4-8 Partners, along with a team of cross-functional resources.
WHAT YOU WILL BE DOING: • Results Focused - hungry to exceed goals on a daily basis
• Partner Advocate – develop a deep understanding of the airline industry, customer business, and priorities, and leverage those insights to drive new opportunities
• Insight Driven and Solution-Oriented –leverage analytical skillset to develop strong insights that lead to program enhancements and new solutions.
• Relationship Builder – effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your customers.
• Trusted Advisor – work diligently to understand the customer's underlying interests and business priorities, while being genuinely interested in their company and personal success.
• Effective Communicator - articulate the partner's current and future business performance and priorities
• Product Ambassador – understand the Plusgrade solutions available to drive customer goals and develop joint action plans, leveraging best practices across the Plusgrade partner community
• Influencer - drive business priorities through persuasion, negotiation and consensus-building
• Act as the primary point of contact for your partners to deliver performance insights, project-related tasks, technical training, program enhancement opportunities, as well as operational oversight
• Leverage a matrix-based approach to strategic account management, acting as the portfolio leader and architecting roles for other key Plusgrade execs in driving account results
• Achieve account growth targets in pursuit of exceeding revenue goals
• Historical and forward (forecasting) analysis of revenue, with a deep understanding of the performance drivers
YOU ARE SOMEONE WITH: • 4-6 years experience managing complex clients, ideally in the airline or travel industry
• Proven experience in cultivating and nurturing relationships with executive management
• Ability to navigate complex organizational structures and effectively communicate strategic initiatives
• Track record of influencing key stakeholders and driving alignment across diverse teams
• Strong leadership presence and ability to inspire confidence and trust at all levels of the organization
• Proven ability to cross-sell and up-sell new opportunities to clients
• Ability to manage multiple high priority tasks in a fast-paced environment
• Excellent communication and presentation skills
• Comfortable participating in technical conversations
• Strong project management, group collaboration and organizational skills
• Excellent analytical skills required to analyze data and provide insight to Partners and internal teams
• Exceptional computer skills including MS Office Suite and Google Suite
• Ability to travel (up to 30%)
WHAT YOU'LL LOVE ABOUT US: Comprehensive Health Plans
Unlimited Vacation/PTO
? Travel Experience Credit
Annual Wellness Credit
Team Events and Monthly Lunches
Home Office/Commuter Credit
Work From Anywhere Program
Parental Leave Top Up
Adventure Pass
OUR PROCESS: Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.
We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:
• Recruiter Phone Interview
• Hiring Manager Interview
• Take-home Assessment or remote coding exercise (if applicable)
• Team Interview
All candidates will be provided with feedback regardless if they pass or didn't pass any of our interview stages. All your information will be kept confidential.
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