Senior Operations Investigator
V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.
About the role
As part of the Operations Safety, Training and Resilience Division (OSTR), the Senior Operations Investigator plays a key role in applying Human Factors methodologies to lead and support safety investigations and risk reduction.
Key Accountabilities include:
Collaborating with the Operations Group to analyse complex human and organisational risks, ensuring investigations drive organisational learning and align with safety standards.
Leading the development of tools, processes, and root cause analysis techniques to enhance investigation capabilities and improve safety outcomes across V/Line.
Streamlining and refining the incident reporting process for V/Line Operations.
Creating easily adaptable tools and processes for frontline supervisory staff to achieve better investigation results.
Establishing a systematic approach for post-incident analysis, focusing on identifying root or systemic causes.
Monitoring incident reports and determining the appropriate level of investigation, whether conducted by Operations staff, other V/Line functions, or external resources.
Building investigation capacity within V/Line Operations by implementing a comprehensive training program for Operations functions.
Preparing investigation reports for the Executive and Board, alongside monthly safety updates.
Developing a forward-looking Occurrence Management improvement strategy, including an incident management framework and corrective action coordination.
Due to the nature of the role, availability for on-call duties outside regular business hours is required, including site visits, travel within Victoria or interstate, and overnight stays.
About you
With a proven background in Human Factors and incident investigation methodologies, you possess strong expertise in various investigation techniques and causation models. Additionally, you are skilled in delivering training and coaching to enhance investigation outcomes.
Our ideal candidate will have:
Extensive experience in railway operational incident investigation (essential).
Formal qualifications in incident investigation and Occupational Health and Safety (highly desirable).
Proficiency in conducting safety investigations, preferably within the rail industry, with expertise in post-incident interviews, data collection, and Human Factors analysis.
In-depth knowledge of Human Factors and incident investigation methodologies.
Expertise in identifying Human Factors contributors to safety incidents and conducting Human Factors activities/analyses to support safety improvement.
Understanding of Rail Resource Management tools (advantageous).
Certificate IV in Training & Assessment and formal training in causation models.
Membership with a professional Human Factors institution/association.
A demonstrated commitment to V/Line's values: responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.
In addition to free Myki travel, we offer:
Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
How to Apply
Please use the 'Apply' button to submit your application, including a current resume. The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.
Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.
V/Line is an equal-opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment representing the Victorian community.
Applications close: 3rd October 2024
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