Role: Medical Administrator/Receptionist
Company: The Banyans Medical Centre and Specialist Clinics, and Total Veteran Healthcare
Location: Bowen Hills
Positions: Full-time (38 hours per week)
Days Needed: Monday to Friday
Core Hours: 8am – 5pm (Mon – Fri)
Enabling Life-Changing Healthcare: Medical Administrator Are you a passionate, experienced Medical Administrator with an interest in innovative treatments for complex, chronic disease management? Do you want to be part of a dynamic team that's making a real difference in healthcare provision across general population and veteran communities? If you're ready to join a supportive team and state-of-the-art environment, The Banyans Medical Centre and Specialist Clinics, and Total Veteran Healthcare in Bowen Hills has the perfect opportunity for you!
About Us: At The Banyans Medical Centre and Specialist Clinics, and Total Veteran Healthcare, we're dedicated to transforming the lives of our patients. We are specialists in complex, chronic disease management, utilising a multidisciplinary approach to coordinated healthcare that covers the full spectrum from Primary, Allied, and to Specialist healthcare. No two patients are the same, and we deliver bespoke care plans tailored to each. Our state-of-the-art facilities enable this approach to care, establishing multidisciplinary hubs that are purpose designed to optimise the patient and staff experience. With a partnership network of over 20 support clinics and organisations, delivering more than 26 services nationwide, The Banyans Medical Centre and Specialist Clinics, and Total Veteran Healthcare stands apart as a leader of coordinated, multidisciplinary care.
The Role: As a Medical Administrator, you will be integral to enabling our patient-centric approach. As the first point of contact for each patient, you will manage the patient experience and the efficient processing of appointments. You will have a strong understanding of the treatment pathways and eligibility criteria to ensure we maintain our delivery values of ease of access, speed of access, and high quality care.
What You'll Do: Administrative Support: Coordinate referrals to the Approved Referral partners, utilising both the MBS and DVA funding pathways.Process Evaluation and Development: Contribute to the continual evaluation and improvement of administrative processes, workflows, and system integration, optimising the administrative workflow.Training and Development: Participate in training and education for all staff on clinical partners, processes, and service-aware presentations, providing you with the skills, knowledge and continual improvement to excel.Data Analysis: Harness data to inform administrative decision making, including weekly administrative data reports and performance metrics to ensure the patient experience is seamlessly executed.Systems Management: Responsible for the utilisation and management of operational systems including the suite of IT software systems, database management, and auditing.Governance: Operate in accordance with all applicable governance policies and processes, ensuring correct data security and privacy regulations are adhered to. Why You'll Love Working with The Banyans Medical Centre and Specialist Clinics, and Total Veteran Healthcare: Modern Facility: Work in a cutting-edge healthcare facility designed to support your service delivery and the care of our patients. Benefit from purpose-built facilities which filter natural light throughout, private staff break rooms, discounted nutritionally designed meals at our onsite café, and more.Collaborative Team Environment: Be part of a passionate, multidisciplinary team that values collaboration, respect, and continuous improvement. Benefit from weekly team training, supportive teamwork to drive positive outcomes, and service-aware presentations to enhance your contextual experience.Competitive Compensation: Benefit from a competitive salary and comprehensive benefits package that rewards your skills and dedication.Mission-Driven Work: Make a real impact in the lives of patients by facilitating their access to the care they deserve. Constantly innovating, we remain singularly focussed on providing patient-centric care with ease of access, speed of access, and high quality care.Professional Development: Access ongoing professional development opportunities to grow your skills and advance your career.Dynamic Growth: Be a key enabler in a dynamic business as it expands its care network, creating greater impact. Who You Are: Experienced Medical Administrator: You have strong experience in healthcare administration, with excellent customer service values. You can work independently, coordinating the access to care for patients.Systems Focus: You understand the importance and power of systems, and the correct use, and management of these to achieve operational outcomes. You have detailed experience in Best Practice, Google Suite, and other IT systems.Organised & Detail-Oriented: You excel at managing multiple enquiries and workflows, ensuring every detail is accounted for and every patient can receive the care they need.Great Communicator: You can easily build rapport with vulnerable patients in person and over the phone. You can use contextual learning to win trust with veterans, and understand their sensitivities when accessing care.Services SME: You can rapidly develop a working knowledge of the suite of 26 services on offer, and articulate their general treatment pathways to others, including preferred providers.Healthcare Billing: You have detailed knowledge and experience in entitlements and billing through Medicare, Private Health, and DVA legislation.Team Player: You thrive in a collaborative environment and are eager to contribute to a mission-driven team. You understand that your contribution enables our multidisciplinary team to succeed. Apply Today: If you're ready to make a meaningful impact in the lives of patients and work with a team that's passionate about delivering the best care, we want to hear from you.
Apply now to join The Banyans Medical Centre and Specialist Clinics, and Total Veteran Healthcare and help us provide multidisciplinary healthcare nationwide.
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