Description: Mercer is seeking candidates for the following position based in the Sydney or Melbourne office:Senior Executive Support SpecialistWhat can you expect?What we offer is a chance to join a company that is not only winning, but transforming in the most exciting way possible.
Our CEO, David Bryant, is dedicated to Mercer Australia being a "people first" culture.
We pride ourselves on providing outstanding career development, learning opportunities, rewards and benefits, and we are committed to making your journey with us FUN.What is in it for you?At Mercer, we recognise that our most important asset is our people.
We offer benefits and programs that assist career development such as professional development support, exam and study assistance and global rotation opportunities which will support you to reach your full potential.
We also recognise the value of healthy, happy colleagues and promote a culture of inclusion, care and wellbeing, offering benefits such as flexible working and much more!Leading learning and development programsProfessional environment where your career path really matters and is supported in our global organisationGreat team environment with energetic and supportive colleaguesGenuine work life balanceWe will count on you to:The Senior Executive Support Specialist provides high-level administrative support to the Mercer Pacific Chief Investment Officer (CIO) and the Investment Management Leadership team.
This role requires exceptional organisational skills, attention to detail, and the ability to handle sensitive and confidential information with discretion.
The Senior Executive Support Specialist serves as a key point of contact and liaison between the Pacific CIO and internal/external stakeholders and plays a critical role in ensuring the smooth operation of the CIO office.Reporting to the Investment Management Office Leader, this individual must demonstrate strong leadership and collaboration abilities, be a role model for professionalism and have had similar experience working with C-Suite level executives within a large organisation in a highly confidential environment.Key Responsibilities:Effective calendar and diary management: effective and proactive management of complex calendars, including scheduling and coordinating meetings, appointments, and travel arrangements for Pacific Chief Investment Officer (CIO).
Anticipate scheduling conflicts and proactively resolve them to ensure efficient use of senior executives' time.Relationship Management: Build and maintain positive relationships with internal and external stakeholders, including clients, partners, and vendors.
Serve as a point of contact for inquiries and requests and ensure timely and appropriate responses.Communication and correspondence: draft, edit, and proofread correspondence, reports, and presentations on behalf of IMLT.
Manage incoming and outgoing communications, including phone calls, emails, and other forms of correspondence.
Ensure timely and accurate dissemination of information to relevant parties.Meeting and event coordination and support: prepare meeting agendas, materials, and presentations.
Coordinate both onsite, virtual and hybrid logistics for meetings, including room bookings, catering, and audiovisual equipment setup.
Attend meetings, take minutes, and follow up on action items as required.Project management and support: provide support on strategic projects and initiatives as assigned by CIO or Office Leader.
Coordinate project activities, track progress, and ensure deadlines are met.
Prepare project status reports and presentations as required.Travel and expense management: arrange domestic and international travel for key decision makers, including flights and accommodations.
Process travel expenses and reconcile credit card statements in the timeliest and cost-effective manner as possible, within Marsh McLennan and Mercer policies.Information Management: Organise and maintain confidential files, records, and documents.
Develop and implement efficient systems for document management, including version control and archiving.Team Collaboration: Collaborate with other executive assistants and administrative staff to ensure seamless coordination and support across the organisation.
Share best practices and contribute to the continuous improvement of administrative processes and procedures.What you need to have:Proven experience as an executive assistant or in a similar role supporting senior executives (at least 5 years' experience)Experience working in a global, matrix organisation across multiple time zones and countriesStrong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.Ability to handle sensitive and confidential information with discretion and maintain a high level of professionalism.Strong interpersonal skills, with the ability to build relationships and work effectively with individuals at all levels of the organisation.Proactive and resourceful, with the ability to anticipate needs and take initiative.Ability to work independently and as part of a team in a fast-paced and dynamic environment.Experience managing multiple high priority projects with varying deadlines.Excellent written and verbal communication skills, with exceptional attention to detail.Comfortable working in a collaborative culture with strong internal and external relationships.Strong team player.Initiative and enthusiasm with the ability to learn new tasks quickly.Advanced skills in Microsoft suite of applications (Office 365, Teams, Outlook, PowerPoint, Word, Project, Excel).