Senior Customer Experience (CX) Specialist | Tomago, Sydney or Perth About the role We have a new opportunity at WesTrac for a customer experience champion to join our National Marketing and Customer Experience Team at either our state-of-the-art Tomago facility or our Sydney or Perth offices. This position will be full-time, working Monday to Friday with the option for hybrid work (home/office).
The Senior Customer Experience Specialist is responsible for partnering with internal stakeholders nationally to deliver a variety of Customer Experience (CX) initiatives. This role will provide effective guidance and advice in implementing programs and activities, leading to consistently positive experiences for WesTrac customers.
The successful candidate will facilitate reporting on loyalty and insights, ensure CX principles are embedded in the business through internal programs, support change management and have a good understanding of surveying methods and Voice of Customer programs.
If you're an experienced CX professional, have strong analytical ability, enjoy collaborating with stakeholders and are passionate about customer satisfaction and experience, then we look forward to hearing from you!
Key Responsibilities Support various departments to deliver customer experience improvements by facilitating workshops, mapping customer journeys and managing change initiatives.Ensure customer experience principles are embedded within the business through training, internal awareness programs and collaboration with departments.Implement and manage a Voice of Customer program to ensure accurate customer feedback and analysis.Create reports on loyalty, insights and identify areas for improvement, leading to actionable business outcomes.Skills & Experience Tertiary qualification in Marketing, Business or similar essential.Demonstrated experience in a customer experience role.Strong understanding of customer journey mapping and how to analyse feedback.Demonstrated experience in managing customer improvement initiatives.Highly developed analytical and problem-solving skills.Excellent written and verbal communication skills with strong attention-to-detail.Customer focused mindset.Apply Now If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on 1300 797 028 and reference job number 3194.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
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