SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day.We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation.Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.An awesome opportunity has arisen for a Customer Success Manager to join our team!Partnering with Strategic and Enterprise customers to understand business objectives, you will be dedicated to deliver ROI throughout the entire customer lifecycle. As a trusted advisor, you will advocate for our customer's requirements to internal teams. You will educate customers on new products, features and best practices and provide a level of service that inspires our customers to champion SafetyCulture.Our Customer Success team partners with customers to create and execute on a rollout plan. Once onboarded, our Customer Success Managers are responsible for driving adoption, retention, and advocacy of our products contributing to SafetyCulture's growth, working towards metrics such as customer engagement, expansion and retention.Your dedication to our mission and customer-centric approach will ensure you create seamless and positive experiences for our customers. You will share innovative ideas on product improvement with cross-functional teams with a focus on driving continuous improvement initiatives.About you:5+ years experience working in a customer facing role with Enterprise customersA background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoptionPersuasion and presentation skills, with the ability to communicate up and down an organisationPassionate about building lasting relationships with customers and colleaguesAbility to actively listen, understand customer pain points and take actionEnjoy working in a fast-paced organisation & easily adapt to changes in roles and responsibilitiesHow you will spend your time:You'll manage a portfolio of customers, with the objective of proactively driving deep product activation and engagementCollaborate with the Sales Team to identify areas of opportunity and ensure non-event renewalsPartner with your customers to understand their current and future business goals and challenges that translate into strategies utilizing SafetyCultureBecome a trusted advisor to key stakeholders to enable the best customer experience possibleYou'll be a product expert with the ability to advise your customers on best practices using the SafetyCulture platformAdvocate for customers by providing feedback to internal teams to influence the product road map to drive adoption and retention.More than a job:Equity with high growth potential, and a competitive salaryFlexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture officeAccess to professional and personal training and development opportunitiesHackathons, Workshops, Lunch & LearnsWe encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologiesOffice Benefits:In-house Culinary Crew serving up daily breakfast, lunch and snacksBarista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beveragesWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyQuarterly celebrations and team events, including the annual Shiplt global offsiteOn-site gym, table tennis, board games, books library, and pet-friendly officesWe're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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