Take on a rewarding role as a Senior Client Services Manager based in Tweed Heads, supporting client success across key portfolios.
With a strong focus on leadership, compliance, and client satisfaction, this full-time, permanent position offers a competitive salary package ($105k + fully maintained company vehicle) .
Step into a dynamic environment where your expertise in managing high-performance teams will shine.
Salary: $105,000 package + company car Location: Tweed Heads, NSW Key Responsibilities: Develop and maintain professional relationships with clients and internal teams & support and manage delivering cleaning services as per contractual obligations.
Ensure compliance and risk management procedures are followed.
Oversee site cleaning operations, ensuring KPIs and performance targets are met.
Mentor and develop team members, focusing on internal growth and succession planning.
Act as the point of escalation for client concerns and operational challenges.
Actively contribute to continuous improvement initiatives and the ongoing development of the Business Management System.
About You: Proven experience in managing teams and delivering customer service excellence in cleaning or facilities management.
Current NSW driver's license, WWC, and Police Check.
Strong leadership ability and the capacity to develop relationships at all levels.
Knowledge of service delivery best practices, with a focus on cleaning services.
Competency in conducting risk assessments and incident investigations.
Demonstrated ability to meet and exceed KPIs and service targets.
Solid understanding of HSE requirements and the ability to ensure compliance with legislation.
Excellent negotiation, communication, and decision-making skills.
Strong time management and organizational skills, with the ability to multitask in a dynamic environment.
Benefits: Competitive salary with fully maintained company vehicle.
Supportive and inclusive team environment.
Opportunities for professional development and internal career progression.
Flexible working arrangements.
Work with a company that values safety, quality, and continuous improvement.
Ready to elevate your career?
Apply directly!
Questions?
Reach out to Laura O'Donovan: ****** | 0455 949 032.