Senior Claims Officer - Property LiabilityCompetitive salary + Bonus + Great benefitsFlexible working locations and hybrid work environmentEnd to end management of Property Liability claim filesAs the Senior Claims Officer, you'll manage a portfolio of Property Liability claims in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are achieved. You will provide technical assistance, advice and support to our Claims Officers.What you'll doManage Property Liability claim files from start to finish, ensuring best practices are followed efficiently and cost-effectivelyProvide specialist advice on complex claims, leveraging analysis and experience for sound decision-making, and act as a subject matter expert for the team.Develop and maintain strong relationships with internal and external stakeholders to support team objectives and ensure effective communication and service delivery.Support the professional growth of team members by developing and implementing individual development plans, providing technical training, and acting as a mentor.Participate in continuous improvement activities, keeping up-to-date with legislative changes, market information, and industry trends to improve processes and outcomes.Handle sensitive or high-risk claims according to regulatory guidelines, and promote a positive risk culture aligned with the risk governance framework.What you'll bringMinimum 5 years of experience managing a portfolio of liability claims, with a strong understanding of Suncorp Group processes, systems, and cultureAbility to develop solutions, identify key issues, and break down complex problems, supporting effective decision-makingStrong oral and written communication skills, with the ability to explain information confidently and engage in negotiations for mutual benefitProficient in Microsoft Office and mainframe applications, with sound knowledge of legislation, regulations, and guidelines relevant to Liability claimsWhat we can offerA range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leaveDiscounts and offers on a range of retail favourite stores as well as insurance productsGive back to our communities with payroll giving, donation matching and paid volunteer leaveInvest in your brighter future with ongoing study support and career development programsPrioritise your work/life balance with our robust employee assistance program and dedicated employee councilAt Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ****** for a confidential conversation.Building futures and protecting what matters – is not only our purpose but has also been our focus for over 100 years. It's based on a strong conviction: we are building a sustainable and responsible financial services Group, helping our customers, people, shareholders and communities to prosper. We offer insurance, banking and wealth products and services through some of Australia and New Zealand's most recognised financial brands.
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