Senior Business Analyst Permanent position Located in Lockleys, SA Hybrid work from home and office How will I help?
The Mortgage Operations team is on an exciting transformational journey focusing on customer-centric service delivery and simplifying processes through the One Best Way program.
As a Senior Business Analyst in the Continuous Improvement team, you will be responsible for evaluating and improving business practices across all business units.
You will work with various stakeholders across Westpac Group to identify opportunities for improvement, develop targeted solutions, and deliver innovative outcomes.
In this role, you'll lead business analysis tasks within projects and programs using methodologies such as Waterfall, Agile, IT, and business process management.
Your ability to communicate, define, and manage requirements through the delivery lifecycle will be crucial in ensuring the success of these initiatives.
What's in it for me?
You'll play a significant part in the future of a business that has been around for over 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organize adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
We're looking for someone with a passion for business analysis and process improvement.
You should have: 3-7 years of experience in business process improvement, data analysis, and business case preparation.
A strong understanding of business systems strategically and operationally.
Experience leading business process re-engineering or transformation projects.
A background in facilitating workshops with participants from senior management to business users.
Tertiary qualifications or equivalent experience (desired).
Understanding of operational teams or has led in an operational team (desired).
Lean Six Sigma (Green Belt) or equivalent certification (desired).
Experience in the financial industry and familiarity with project management disciplines will be beneficial.
What's it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalized upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ****** .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please email ****** .
For Internal Adverts Only: Westpac is committed to talent mobility and career development for our current employees, including trainees and intern program participants.
People Leaders will prioritize internal candidates.
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