Are you an experienced and established Digital Account Manager looking for a step up, with strong knowledge/experience across digital marketing (SEO and SEM)?Want to join Australia's largest and fastest-growing independent agency, where your success and achievements will be recognised and rewarded?We're the most epic NERDS in the galaxy, and we're having a BLAST, seriously! Every day, we dive headfirst into the wild world of numbers, leaving fluff, jargon, and guesswork in the dust. We're like data superheroes, bringing you real, tangible, and downright electrifying insights!In the last 3 years, we've thrown over a million bucks into the digital strategy vortex, experimenting like mad scientists to separate the digital do's from the don'ts. The online rulebook? It's more unpredictable than a game of musical chairs! But don't fret, because our team crafts mind-blowing, futuristic tools to conquer the marketing realm every day.We're the digital detectives who crack the code with cold, hard evidence that's impossible to dispute. Our clients? They call us the Online Marketing Wizards, the nerds who make it happen with style and flair!The Perks:Birthday leavePaid Parental leaveVolunteer leaveEmployee Career and Leadership Development and Training ProgramsSalary packaging benefitsWork flexibilityPet-friendly and vibrant officeBarista style coffeeSocial events - gourmet lunches, social drinksAs a Senior Account Manager, you will be responsible for:Lead communication for clients and provide customer service within your assigned portfolioDevelop and grow relationships with all client stakeholdersMaintain client satisfaction via service levels and anticipate customer needsOn-board new clients, and present company documentation for client onboarding and reportingManage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholdersIdentify and pursue profitable growth opportunities in existing client portfoliosWork with SEO & PPC teams to ensure cutting-edge SEO strategies & complementing campaigns across other search, PPC & social channelsWork with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clientsResponsible for ongoing training education to stay up to date with changes and developments in the industryChampion company Values, Purpose and Vision internally and externallyRequirements:Experience in Account Management, Client Services/Client Management in the digital marketing spaceAgency experience preferredKnowledge / Experience in SEO, PPC, Social Media Advertising and Web BuildsRelationship builder who can quickly build rapport with all types of peopleAbility to understand and overcome challenges with your clientsSolutions and outcomes focusedExcited about working in an always changing and evolving industryCan effectively manage multiple projects and work with various teams in a fast paced environmentAttention to detailHave a positive and can-do attitudeAbout OMG:Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiativesHuge focus on employee development, engagement & growth opportunitiesHybrid-working - enjoy the great office vibe and the benefit of working from homeLargest independent agency in Australia - tripled revenue year in last 3 yearsWe are in significant growth mode, looking for our future leaders as we scale globally - currently 90+ employees in Sydney & AU wide, 80+ in the Philippines, as well as USA, and South Africa expansion ongoing. This was 30 employees 4 years ago!R&D investment, forefront of digital marketing, innovationOur values are- We 'Share evidence, not opinion', 'Find solutions, not problems, 'Make customers love you', 'Own it and get it doneWe live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact, we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.OMG is an equal-opportunity employer, so by working for us, you'll be part of an organization that supports diversity and inclusion.
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