Scheduling Officer - Assessment ServicesAged & Disability Support (Community Services & Development)Full timeIf you are motivated, organised, have a sense of fun, and can immerse yourself in our rosters to ensure our staff are matched to meet the needs of our customers, apply now!Suncare Community Services is committed to "Making People's Lives Better". We do this through providing innovative personal solutions that support people to live their life, their way. We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | EmpatheticOur customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people's lives better.Suncare Scheduling Officer - Assessment Services, what's involved in the role?You will provide scheduling support to our Single Assessment Team, ensuring efficient booking of appointments and prompt communication of any schedule changes to both customers and team members.This is a permanent fulltime role (76 hours per fortnight), Monday to Friday, with 7.6-hour shifts scheduled between 7:30 am and 4:36 pm.Example rosters: Mon - Fri 7.30am - 3.36pm or Mon - Fri 8.30am - 4.36pmYour key responsibilitiesManage the daily scheduling of assessors, allocating them to appointments based on availability, skillset and customer needsOversee allocation of referrals to meet service agreement requirementsMaintain accurate and up-to-date records of schedules, appointments and client informationSupport the Home Support Assessors and their Team Leaders as requiredIdentify opportunities to improve scheduling processes and efficiencyExceed customer expectations at every enquiryAbout youThe successful candidate will have previous scheduling experience as well as excellent interpersonal and communication skills.You have:Diploma in Business Administration, Community Development, or related fieldHigh level knowledge and/or experience of scheduling within a medium to large human services organisation and demonstrated understanding of scheduling principlesHigh level customer service skills and telephone mannerExcellent time management skills and the ability to manage and prioritise multiple tasks while meeting deadlinesAbility to maintain confidentialityYou will demonstrate:Excellent computer literacy in Microsoft Office, have proven experience with database management and have the ability to adapt to changing systemsPrevious experience in Alayacare will be highly regardedMaturity, responsiveness, the ability to prioritise workloads and meet deadlines and be a flexible team playerIndustry knowledge in government funding/programs and salary awards pertaining to aged care would be considered advantageousWhat we offerAt Suncare our people really are our greatest asset. We offer:Not for profit salary packaging benefitsFlexible working options (including hybrid work from home and our Maroochydore office with onsite parking)A friendly, supportive team environment that values all voicesFitness Passport and health and wellbeing programsEmployee Assistance ProgramAdvanced technology to support you in your roleComprehensive induction plus ongoing training and developmentTo be part of a supportive team in a rewarding, growth industryApply NowReady to join our team of over 700 staff and 175 volunteers? Please apply by including your resume and a cover letter outlining why you would be a great fit for this role.Suncare is an equal opportunity employer.
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