As a Sales Support Specialist, your role is to provide first line internal sales support to DLL's extensive vendor, dealer, broker, and direct channels. Support the sales process from application to settlement preparation in line with supporting procedures and vendor/partner agreements. Assist the front-line sales team in meeting and achieving new business volume targets by optimizing performance with existing vendor partners and dealers. Your role will be to ensure that all transactions are processed up to settlements in a timely and accurate manner. The role is an important extension of the front-line sales team and reports to the Sales Support Team Leader.Day to day:Support the sales process from application to settlement preparation to meet and achieve new business targets.The prime source of information and support of sales queries such as quotes, credit applications, credit approvals, letters of offer, documentation, and settlement preparation.Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.Proactive pipeline management and follow-up.Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Credit, Risk, Compliance, Legal, Operations, and Asset Management teams as applicable.Serve as 1st line of AML process by correctly structuring customer setup and related parties and UBOs, handling alerts and liaising with AML team and compliance, adhering to all CAMS requirements.Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Credit, Legal, Risk, Compliance and Asset Management teams, when required.Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain constant communication with Sales Support Team Leader to enable effective management of workflow and ensure compliance with service level agreements.Strict compliance to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.Champion constant process improvement and automation across the business, improving efficiencies, accuracy, and customer service.Measures:Customer and Partner experience / satisfaction (NPS)Turnaround times (TAT) for application to approval, document submission and preparation for settlementsFirst time right (FTR) for approval and settlementsFollow up times on non-First Time Right (FTR)Digital adoption for application submission, auto decisioning, credit approval communication, document generation and e-signature, where applicable.Minimum Requirements:Ability to deliver exceptional customer service.Shows initiative and be energetic & enthusiastic.High level of honesty and integrity.Be highly motivated to exceed internal and external customer expectations.Prior exposure to vendor leasing/finance industry.3 years' experience in sales support within a leasing/finance organization.Good level of understanding of documentation, equipment finance products, credit risks, and compliance policies.Ability to review and analyze information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.Strong attention to detail and high level of accuracy and compliance.Good level of understanding of credit risk.Ability to suggest improvements to systems and processes.Ability to effectively share knowledge.An ability to quickly adapt to new systems and environments.Ability to multi-task and manage a high level of varying requirements.Ability to prioritize tasks and work autonomously with minimal supervision.Able to work under time constraints and be prepared to be flexible to meet the changing needs of the business on a daily basis.Tertiary qualification is an advantage.Problem-solving skills and able to work independently.Ability to work effectively as part of a team.DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.Good to know:The selection process may involve an assessment.Applications via email will not be reviewed. Please apply online via our career website.DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
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