Job Description - Sales & Customer Support Manager (326994)
Job Number:
Sales & Customer Support Manager (326994)
PRIMARY RESPONSIBILITIES AND DUTIES
Manage assigned sales projects and customer RFQ requests for MRO projects
Manage assigned customer accounts and relationships as they relate to ECM / BTA
Manage and support key vendor / supplier relationships as required
Project manage the bid process for customer RFQs involving necessary personnel to support and working alongside the maintenance, logistics, and finance teams to prepare SoW, schedule, customer expectations, cost sheets, and RFQ / Tender response documentation through to project award / negotiations
Project Manage oversight on MRO projects to include:
Coordinating induction and handover to maintenance team
Customer liaison to include project reporting and scheduled meetings
Timeline schedule, cost and scope oversight support to the maintenance team
Work scope change discussions with project lead and customer
Oversight of progress billing and final invoicing
Manage any post-project warranty or maintenance error discussions
Solicit new business with new and existing customers for ECM / BTA market offerings
Solicit post-delivery feedback both externally and internally on projects, product quality, project execution and provide to management, QM, and team as required
Monitor and analyze key customers alongside BD team
Participate in sales, marketing, and event projects and conferences
Visit assigned customers as agreed and scheduled for new and existing business meetings or regular scheduled visitations
KEY RESULT AREAS
Achieving sales targets and revenue growth
Achieving Personal Performance goals as well as aligning with Bell and Textron corporate goals
Conducting market research and analysis
Building and maintaining relationships with customers and stakeholders
Establishing strategic partnerships
PERSONAL QUALITIES
General knowledge of Aircraft Maintenance
Business Acumen
Strategic and analytical thinking skills
Customer Focused
Empathy & integrity
Proactive & Self-motivated
Team Player
Exemplary honesty and integrity
Dependable and reliable
Neat personal presentation
Flexibility
KNOWLEDGE & SKILLS
Experience in preparation of estimates for modification programs on Rotary Wing aircraft
Experience in customer interface and management
Experience working in an aircraft maintenance facility, preferably an MRO and/or CRO
Understanding of Aviation regulatory requirements and standards for aircraft maintenance
Computer Literate in ERP Systems, Salesforce and Microsoft suite
Strong written and communication skills
Previous experience in an organization within a similar scope and size to BTA is preferred
Business degree in Sales and Marketing/Business Administration or relevant discipline
Recruiting Company:
Bell Textron Inc.
Primary Location
Australia-Queensland-Redcliffe
Job Field
Product Support
Schedule
Full-time
Job Level
First Shift
Job Posting
08/28/2024, 1:52:14 AM
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