Sales And Guest Experience Manager

The RoleAs the Sales & Guest Experience Manager you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs.You will deliver and drive exceptional customer service and a culture of innovation.You will develop and execute plans through engagement with the leadership team and key stakeholders.With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.The Guest Experience Manager's key accountabilities include:Meet monthly new member and program enrolment targets and associated KPIsMeet monthly retail budgets and stock control KPIsMaintain NPS and mystery shop scores in line with KPIs adopted by Belgravia LeisureWork with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targetsIn consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basisLead by example by provide exceptional customer centric guest experiences in person and over the phone to existing and prospective members and guestsProcess memberships and data entry in line with company processesApply sound cash handling principles and use of Point of Sale (POS) systemsSet rosters in line with the business budgets and the four principles of time and attendanceDemonstrate behaviours that are consistent with the Belgravia Leisure ValuesEssential Skills and Qualifications:National Police CheckWorking with Vulnerable PeopleCurrent CPR CertificateCurrent First Aid Certificate (Level 2)Legal working rights in Australia