Role overview
Do you love to build genuine connections, nurture belonging and enhance life?
At Aveo, you can do just that and more.
Join us and feel confident to embrace new challenges in our supportive culture.
Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others.
Together let's redefine retirement living for senior Australians.
The Opportunity
Mountain View Retirement Village is a vibrant retirement living community located in Murwillumbah NSW, and is set on 28 acres surrounded by lush rainforest, walking tracks overlooking the lake and countless amenities.
Reporting to the Regional Operations Manager, you'll be responsible for managing the day-to-day operations, financial performance, compliance and services of the community.
You'll have an enthusiastic approach to service, coupled with financial acumen, negotiation skills and people management skills.
However, your customer service and engagement skills are where you will excel.
If you have a background in Property Management, Strata Management or Hospitality/Tourism Management - this is a perfect opportunity to make the switch to Retirement Living.
This is a permanent full-time position. What we offer Paid Parental Leave and Purchased Annual Leave options Two (2) additional 'All About Me' leave days per calendar year Annual salary reviews and annual bonus incentive scheme Employee Referral Program and Employee Assistance Program Discounts to Health Insurance and Retail & Leisure partner providers Opportunities for further career progression In-house Learning & Development training programs to develop your professional skills You will In consultation with the owners corporation committee members, manage the day-to-day operations and relationships with an external strata management company and ensure any agenda items are completed in a timely manner Manage all daily operations of village services including safety, security, maintenance, compliance and events Build resident satisfaction by creating a vibrant and positive culture throughout the community that is built on communication, professionalism and respect Create and implement village financial budgets and be responsible for all financial performance of the village Ensure correct implementation and ongoing village compliance with all policies and procedures (including ensuring correct administrative processes are in place and followed) Managing a team of staff including hiring, inductions, rostering/timesheets and performance management Liaise with a wide range of internal and external teams including but not limited to: on-site sales, marketing, legal, safety/risk and village contractors Enable residents to maintain their optimum degree of independence, choice and quality of life & maintain effective inter-personal relations with residents and their families What you'll bring Prior experience in a front-line management role (e.g Strata Manager, Hotel/Resort GM, Hospitality, Retirement Living, Property or Facilities Management etc.
) Knowledge or exposure to Body Corporate or Strata Schemes Act (highly advantageous, not essential, due to the mixture of Leasehold and Freehold properties) Highly developed interpersonal skills where you pride yourself on your communication, time management, professionalism, empathy and negotiation skills Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint) Experience in implementing and managing financial budgets An autonomous, proactive and self-motivated attitude with a strong focus on results and customer satisfaction Tertiary qualification in business or related discipline (desirable, not essential) Minimum two (2) COVID-19 vaccinations (required) Who we are
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating.
Owned by Brookfield Asset Management, we're on an exciting journey of growth.
Our in-house range of services is holistic, supporting our customers in their independence for as long as possible.
This helps us deliver seamless experience for our 12,000 residents across 80+ diverse communities nationwide.
We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect.
Together we create thriving communities that help retired Australians be their best selves.
What's next
Apply now and take to first step in Bringing your Passion to life!
We are ready to welcome you.
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation.
We treasure skills, expertise, and commitment.
Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry.
Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.
Job details Job ID 30135
Closes 12am, 20 Sep 2024
Location Aveo Mountain View, Murwillumbah, NSW, 2484
Type Full Time
Category Communities
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Keywords: Community Services Manager, Location: Tweed Heads, NSW - 2485
