Rydges Wellington Airport – Duty Manager When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Rydges Australian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.
About Rydges Wellington Airport Let Rydges Wellington Airport be the spot where your career takes flight. A dynamic and fast-paced hotel, with modern rooms perfect for plane spotting and in terminal eatery with locally sourced produce, be part of a team dedicated to getting guests from A to B with our trademark 'too easy' service. Ready for take-off?
About the role To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff. Being totally conversant with regard to all aspects of the Hotel's computer system Assisting with the required system back-up and maintenance programmes and procedures. Ensuring that all cashiering policies and procedures are followed. Responding to all guest comments and complaints with tact, diplomacy, urgency and a genuine sense of caring at all times. Maintaining the established standards of service throughout the Hotel. Ensure all staff presents themselves on time and in uniform Maintaining consistent lines of communication with the other staff on duty Participating in all Front Office communication and training sessions. Giving assistance to other departments or outlets when required. To assist, establish and implement training with particular emphasis on structured on job training. Directing and supervising all Front Office personnel. To ensure that the hotel is a safe environment at all times. To achieve a reputation as the market leader in accommodation, products and service. To ensure that department expenditure is controlled within set targets. Be aware of group VIP arrivals and departures and that all preparations are made for them To undertake any other duties as required by the Front Office Manager. At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.
Incredible team member discounts from your first day on-the-job. 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more. $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Awesome winter and summer savings and discounts at Thredbo. Rapid career growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving. Australia and NZ's largest and most diverse experiences company. Skills & experience Being totally conversant with regard to all aspects of the Hotel's computer system Ability to lead and motivate a diverse team of hotel staff. Strong verbal and written communication skills to interact with guests, staff, and management effectively. A focus on providing excellent customer service and addressing guest needs promptly and professionally. #J-18808-Ljbffr
