Description:Overview of role: As a Rural Customer Support Officer, your primary responsibility is to manage and support our rural customers, especially during the Rural Channel season from October/November through to mid-May.
You will oversee channel ordering, water delivery, rostering and manage any operational issues that arise during the season.
Outside of this period, you will continue to support the Rural Customer Coordinator while assisting the broader Customer Support unit and providing valuable contributions to our Contact Centre and Customer Care teams.Key Responsibilities:
Deliver timely, thorough, and consistent customer support, with a particular focus on our rural customer base.
Investigate and resolve all types of customer enquiries, prioritizing first contact resolution.
Provide additional support to the Contact Centre and Customer Care team as required, including assisting with projects.
Help identify business improvements and implement risk control measures across all areas.
Contribute to maintaining a safe workplace and promoting a sustainable environment.
To be considered for the role you'll have substantial work experience in customer support or a related field, coupled with qualifications equivalent to a Certificate III/IV or secondary education with relevant vocational training.
Strong problem-solving skills are essential, as is the ability to manage multiple tasks in a dynamic environment.
Excellent communication and interpersonal skills along with a customer-first mindset are key to succeeding in this role.
Salary: The salary and conditions for this position will be as per the Coliban Water Enterprise Agreement 2021 Band 2, $62,475- $72,897 plus superannuation.
The salary range will be offered to the successful candidate commensurate with their skills and experience.
Enquiries: For further information please contact Bidita Rezwana, Talent Acquisition Advisor on
or 0431173635.To apply, please submit your resume and cover letter by 22 September 2024.
Why join us?
At Coliban Water our people are on a mission to create a better life for our customers and communities - now and tomorrow.We love what we do and our location in the centre of a region that takes in 49 towns from Trentham to Echuca.Our commitment to inclusion means you'll feel at home here no matter who you are, who you love, or what you stand for.
As part of the team you receive a monthly accrued day off, time off over Christmas, the flexibility to shape your work to suit your lifestyle, and generous parental, carer and workplace study leave policies.At Coliban Water we balance a small team rhythm with the reach and resources of one of the largest Victorian regional urban water corporations.
What are you waiting for?
We'd love you to join us.
Applicants will need to successfully complete all core training requirements in the expected timeframes and may be required to undertake a Police Check, Working with Children Check, Pre-Employment Medicals or Psychometric testing where applicable.
Applicants may also be required to produce evidence of their Right to Work in Australia.
We welcome applications from people with disability and aim to provide an inclusive and accessible workplace.
If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact Bidita Rezwana.
Please note that applicants may be contacted prior to the closing date of this advertisement.
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