Aged & Disability Support (Community Services & Development)
Full time
Orana is a not-for-profit organisation providing accommodation, support, and respite services to individuals with disabilities across South Australia. We are committed to delivering person-centred, inclusive support that empowers people to lead independent and fulfilling lives. Our approach focuses on respecting individual needs and aspirations, creating tailored support plans that help clients make their own choices and achieve their goals.
We are currently seeking a detail-oriented Rostering Officer to join our team. In this fast-paced role, you will be responsible for optimising staffing resources to minimise external labour costs and ensure seamless service delivery to our clients. This position requires strong initiative, excellent attention to detail, and a commitment to providing exceptional service.
Position Responsibilities Your key responsibilities will include:
Responding to rostering requests promptly and efficiently. Allocating casual relief staff to vacant shifts. Keeping monthly rosters up to date to ensure real-time accuracy. Performing general administrative tasks as required. Delivering outstanding customer service in a high-volume, deadline-driven environment. Managing staff queries regarding rosters and ensuring timely resolution. Filling unassigned shifts quickly to minimise disruption to clients and maximise cost-effectiveness. Completing all tasks with precision and efficiency. Undertaking additional duties as directed by management. Requirements To be successful in this role, you will need:
Experience in rostering or scheduling (TimeTarget experience is an advantage). Exceptional attention to detail and accuracy. Proficiency in Microsoft Office programs. Experience in the disability sector is highly desirable. Excellent communication skills and a professional phone manner. Knowledge of the SCHADS Award is desirable. Be able to work between the hours of 7am and 8pm Mon-Fri. Performance Standards Your performance will be assessed based on:
Achieving outcomes aligned with Orana's strategic and operational plans. Successfully fulfilling position responsibilities with professionalism and flexibility. Providing reliable, high-quality, and efficient services. Contributing effectively to team goals and fostering positive relationships with colleagues. Ensuring rosters are published with a minimum of 14 days' notice, in compliance with the SCHADS Award. Achieving a 100% fill rate for unassigned shifts. Minimising the use of overtime penalties. If you're an experienced rostering professional looking to make a meaningful impact, we invite you to apply. Please submit your resume and cover letter outlining your relevant experience.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Rostering Officer? Do you have experience preparing work rosters? Do you have experience in administration? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? Do you have a current Police Check (National Police Certificate) for employment? Do you have a current NDIS Worker Screening Check? #J-18808-Ljbffr