Join Our Team as a Customer Retention Officer Are you passionate about delivering exceptional customer service and looking for a role where you can make a real impact?
At Youi, we're dedicated to creating a workplace where company culture and career growth opportunities shine. As a Customer Retention Officer, you'll play a crucial role in ensuring our customers' satisfaction and loyalty.
About the Role: In this exclusively inbound role, you'll be at the forefront of addressing customer inquiries and concerns. Each day brings new challenges, and you'll be part of a supportive team that thrives on overcoming obstacles and celebrating successes.
Responsibilities: Handle inbound customer calls with empathy and professionalism Enhance customer loyalty by delivering personalized, top-notch solutions Identify and address the root causes of customer concerns Collaborate with colleagues to ensure comprehensive customer support Assist with policy renewals, changes, cancellations, and amendments About You: Strong problem-solving abilities and excellent communication skills Previous experience in customer service or customer retention is advantageous Ability to thrive in a dynamic and fast-paced environment Open to applicants with transferable skills What We Offer: 22 Days Annual Leave, plus volunteer leave and annual salary reviews Career progression opportunities – we believe in promoting from within Paid induction training and ongoing career development Onsite Barber, Brow Bar, and Massage services Games Room and free use of the Youi Bicycle Fleet Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes Free Skin Checks, Flu Jabs, and Wealth Mastery Sessions Discounted Insurance Products Great Work-Life Balance with set start and finish times Casual Dress code End of Trip Facilities Join us in revolutionising the insurance industry by prioritising the customer. Apply now and be a part of our growing success story whilst building your career.
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