Join Our Team as a Customer Retention Officer Are you passionate about delivering exceptional customer service and looking for a role where you can make a real impact?
At Youi, we're dedicated to creating a workplace where company culture and career growth opportunities shine.
As a Customer Retention Officer, you'll play a crucial role in ensuring our customers' satisfaction and loyalty.
About the Role: In this exclusively inbound role, you'll be at the forefront of addressing customer inquiries and concerns.
Each day brings new challenges, and you'll be part of a supportive team that thrives on overcoming obstacles and celebrating successes.
Responsibilities: Handle inbound customer calls with empathy and professionalismEnhance customer loyalty by delivering personalized, top-notch solutionsIdentify and address the root causes of customer concernsCollaborate with colleagues to ensure comprehensive customer supportAssist with policy renewals, changes, cancellations, and amendmentsAbout You: Strong problem-solving abilities and excellent communication skillsPrevious experience in customer service or customer retention is advantageousAbility to thrive in a dynamic and fast-paced environmentOpen to applicants with transferable skillsWhat We Offer: 22 Days Annual Leave, plus volunteer leave and annual salary reviewsCareer progression opportunities – we believe in promoting from withinPaid induction training and ongoing career developmentOnsite Barber, Brow Bar, and Massage servicesGames Room and free use of the Youi Bicycle FleetBoxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classesFree Skin Checks, Flu Jabs, and Wealth Mastery SessionsDiscounted Insurance ProductsGreat Work-Life Balance with set start and finish timesCasual Dress codeEnd of Trip FacilitiesJoin us in revolutionising the insurance industry by prioritising the customer.
Apply now and be a part of our growing success story whilst building your career.
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