Retail Technology Innovation Lead Job Summary At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in help our customers connect: faster, better and smarter.
We fully embrace flexibility and choice at Telstra and it's as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you!
What is the focus of the role? The Retail Technology Innovation Lead focuses on driving technological advancements and innovative solutions within the retail sector to enhance customer experience and operational efficiency. This role involves identifying emerging technologies, evaluating their potential impact, and integrating them into the retail environment. The lead collaborates with cross-functional teams to develop and implement cutting-edge retail technologies, such as AI, IoT, and mobile solutions, ensuring they align with business objectives and market trends. Additionally, the role requires staying abreast of industry developments, fostering a culture of innovation, and continuously seeking opportunities to leverage technology for competitive advantage and improved service delivery.
Role Purpose As a Retail Technology Innovation Lead, you are passionate about driving technological advancements and fostering a culture of innovation within the retail sector. You excel in identifying and integrating emerging technologies to enhance customer experience and operational efficiency, working effectively with minimal supervision and within a collaborative team environment. Your deep expertise in retail technology, combined with your leadership skills, enables you to connect, engage, and develop your team to deliver value aligned with the organisation's strategic roadmap. Your growth mindset, can-do attitude, and ability to interact effectively with senior executive personnel and lead your team are pivotal to achieving success in your role.
What You'll do Identify and evaluate emerging retail technologies to determine their potential impact and applicability within the organisation. Develop and implement innovative technology solutions to enhance customer experience and operational efficiency. Collaborate with cross-functional teams, including IT, marketing, and operations, to ensure seamless integration of new technologies. Lead and manage technology projects from conception through to implementation, ensuring they are delivered on time and within budget. Foster a culture of innovation by encouraging creative thinking and continuous improvement within the team. Stay abreast of industry trends, advancements, and best practices to keep the organisation at the forefront of retail technology. Conduct market research and competitive analysis to identify opportunities for technological advancements. Provide technical expertise and guidance to team members and other stakeholders. Develop and maintain relationships with technology vendors and partners to leverage external expertise and resources. Monitor and evaluate the performance of implemented technologies, making adjustments as necessary to optimise outcomes. Prepare and present detailed reports and presentations to senior management on technology initiatives and their impact. Ensure compliance with relevant regulations and standards in the implementation of new technologies. Train and mentor team members to build their skills and knowledge in retail technology innovation. Manage the budget for technology innovation projects, ensuring efficient allocation of resources. Drive the strategic vision for retail technology innovation, aligning it with the organisation's overall goals and objectives. Key Skills and Technical Expertise Omnichannel strategy E-commerce platforms Point of Sale (POS) systems Customer Relationship Management (CRM) Data analytics Artificial Intelligence (AI) Internet of Things (IoT) Augmented Reality (AR) Mobile technology Supply chain optimisation Inventory management systems Cybersecurity User experience (UX) design Digital payment systems Retail software development Cloud computing Blockchain technology Retail automation Customer data privacy Retail trend analysis If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!
This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances.
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We're committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.
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