Unleash your Potential at Prices Plus!
! Join a family-owned variety business for a fulfilling retail career with JOB SECURITY, FLEXIBLE HOURS, COMPETITIVE PAY, and an INCLUSIVE environment! About the Company With over 35 years of history, Prices Plus is a solid family-owned DISCOUNT VARIETY RETAILER with over 350 employees working across stores in QLD and NSW. Prices Plus is very committed to offering high-standard customer services, a safe environment for our employees and clients, and a great place to work. About the Role The position of Retail Support Manager will be based in far North Queensland, supporting up to 15 regional stores with around 150 employees. Key responsibilities of this role include, but are not limited to: Ensure all stores are ready and open for business every day with high standards of visual merchandising and store appearance. Certify our team provides service excellence to internal and external stakeholders, training all teams within our customer service guidelines. Ensure store managers are performing daily administration procedures accurately, including completing all required reports and/or paperwork as per company guidelines. Recruit, train, lead, and engage the team by providing structured feedback and coaching to develop people with a clear vision and goals. Monitor the management of stock for all stores to minimise shrinkage and improve accuracy within our systems, including cycle counts and adherence to correct processing procedures. Organise and plan available resources to manage expected workloads. Regular scheduled travel to stores to oversee store operations and resolve concerns. Monitor and understand the local business environment for each location in conjunction with store managers, including market trends and competition. Weekly report and communication to the operations manager, including information regarding sales, budget, issues, opportunities for improvements, and action plans. Skills and Experience To be successful in this role, you will have: Previous experience as an area or multi-site manager, dealing with the daily operation of a high-volume retail store in a fast-paced environment, and management of managers and their teams. Well-developed interpersonal and great communication and listening skills, with a resilient and confident profile interacting and motivating people. Previous experience with high standards of visual merchandising and stock management are essential. Understanding of human resources, payroll, and collective agreements/awards, managing time, rosters, and people's performance coming from multiple stores. Highly organised with good prioritisation and time management skills. Strategic and logical intelligence, delivering people, store, and stock/inventory reports and audits. Knowledge of computerised systems, time and attendance, and POS systems are essential. Availability to work long shifts, weekends, and public holidays, when necessary, to meet business requirements. Hold a current driver's licence and availability to travel and stay in different stores for up to 7 days at a time is a must. Physical requirements include the ability to twist, bend, squat, reach, climb a ladder, push & pull, some heavy lifting, and stand for extended periods of time. How to Apply If this role sounds like a good fit to you, please click apply on our company website.
Please remember to provide a cover letter addressing the "Skills and Experience" section above, and your updated resume with a current mobile number.
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