About Us Quinn & Co. Eyecare is a premium, patient-focused optometry practice dedicated to providing high-quality eyecare and eyewear solutions.
Known for our friendly team, professional environment, and personalised service, we aim to improve the eye health and quality of life of our patients through expert advice and the latest technology.
We're looking for an enthusiastic Retail Manager to lead our team and ensure an exceptional customer experience.
Role Overview As the Retail Manager at Quinn & Co. Eyecare in Mildura, you'll oversee the daily operations of the retail side of our optometry practice.
This role combines management responsibilities with a focus on retail excellence, team development, and superior patient care.
We're looking for a proactive leader who can drive store performance, inspire our team, and uphold the Quinn & Co. commitment to outstanding service.
Key Responsibilities · Leadership & Team Management: Lead, motivate, and mentor the retail team to meet and exceed performance goals, creating a supportive and collaborative environment.
· Customer Experience: Ensure each patient receives high-quality, individualised service, from frame selection to lens fitting, while maintaining a friendly, professional atmosphere.
· Sales & Performance: Prepare budgets and drive retail sales by analysing trends, monitoring KPIs, and implementing strategies to maximise revenue and achieve targets.
· Inventory & Stock Management: Manage product displays, order stock, and maintain inventory levels to ensure product availability and efficient stock flow.
· Recruitment & Training & Development: Assist with the recruitment and onboarding of new staff.
Train staff on product knowledge, selling techniques, and patient care to deliver consistent, informed service.
· Quality Assurance: Oversee the quality of products and services provided to ensure high standards are met and any issues are quickly resolved.
· Practice Operations: Assist in scheduling, managing daily operations, maintaining accurate financial records, reviewing policies and procedures, and ensuring a smooth patient journey through the practice.
Requirements · Experience: Proven experience as a retail manager, preferably within the optical industry.
· Leadership Skills: Strong leadership qualities with the ability to inspire and motivate a team.
· Sales & Retail Acumen: Ability to analyse retail performance and implement strategies to meet targets, with a solid understanding of retail KPIs.
· Customer-Focused Mindset: Passionate about delivering an exceptional patient experience with strong communication and interpersonal skills.
· Organizational Skills: Detail-oriented with excellent time management and problem-solving abilities.
· Technical Aptitude: Familiarity with optical products and services, proficiency in Microsoft Office Suite and Sunix optometry software.
How to Apply If you are an experienced and enthusiastic retail manager with a passion for exceptional service and team leadership, we'd love to hear from you!
To apply, please submit your resume and cover letter through Seek, highlighting your relevant experience and why you're excited about joining Quinn & Co. Eyecare in Mildura.
Job Type: Full-time
Pay: $73,500.00 per year
Schedule:
Monday to FridayWeekend availabilityExperience:
Retail management: 3 years (Required)Optical: 3 years (Required)Work Authorisation:
Australia (Required)Work Location: In person
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