The National Retail Director plays a crucial role in driving the success of Culture King's retail operations by overseeing multiple store locations throughout Australia and New Zealand. You will be responsible for managing performance, implementing strategies to improve sales and customer satisfaction. You will ensure each store is meeting sales targets, balance the wage budget and maintain visual merchandising standards across all stores. You will offer coaching on service standards that create exceptional customer experience by leading, training, and developing the retail teams. You will adhere to company policies and procedures, ensuring OH&S standards are met and maintained. Essential FunctionsStaff management and development: Hiring, training, and supervising store managers and retail staff. Providing coaching and development opportunities to enhance their skills and knowledge. Ensuring effective communication and teamwork among employees.Performance management: Monitoring and evaluating the performance of each retail store, analysing sales data, and identifying areas for improvement. Providing guidance and support to store managers to help them meet their targets.Operational oversight: Ensuring that all retail locations maintain consistent visual merchandising standards, store layouts, and product presentations. Monitoring inventory levels, supply chain management, and logistics to optimise efficiency and reduce costBudgeting and financial management: Have an acute awareness of annual budgets for each retail store and monitor financial performance. Analysing sales data, profitability, and expenses to identify areas for cost reduction and revenue enhancement.Customer service and satisfaction: Ensuring that all retail locations provide exceptional customer service and maintain high customer satisfaction levels. Addressing customer complaints and resolving issues in a timely and satisfactory manner.Compliance and policy adherence: Ensuring that all retail locations comply with legal and regulatory requirements, as well as company policies and procedures. Implementing loss prevention measures to minimise theft and maintain store security.Compliance and Risk Management: Ensure compliance with health and safety standards, and ethical guidelines. Identify and mitigate risks that could impact the retail business.Strategy development: Developing and implementing strategic plans to drive sales, increase brand awareness and achieve overall business objectives across all retail locations.APPLY NOW! If you are a fashion-forward and experienced Streetwear Specialist, who is ready to contribute to a rapidly growing company, we want to hear from you. Please apply now with your resume and a covering letter outlining your experience and why you believe you are the right fit for the role.
Please note: Successful candidates will be contacted for interviews.
If you do not hear from us within 21 days, you have not been successful this time around.
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