Position: Retail Customer Service Officer
Location: Armidale, Australia
Ref #: 12364750
Entity: Australia Post
Opening Date: 15-Oct-2024
Work Type: Casual Full Time
Description & Requirements Australia Post is delivering like never before.
We're moving forward and we want you to come along for the ride.
About the opportunity:
As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.
Every year around one million customers walk into one of our Australia Post Offices.
It's our retail teams who make sure that every experience they have is a great one, supported by a welcoming team, ongoing training, and career development opportunities.
About the role:
12 weeks on-the-job paid training, Monday to Friday, 25 hours per week, various shifts.
Casual on call as required after training - Monday to Friday, rotating shifts between the hours of 8.45am to 5.06pm.
Adult Pay Rate $33.66 increases to $35.98 after 3 months training + 12% Superannuation.
You'll be:
Performing customer sales and service transactions.
Managing high-value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
Conducting and processing identity services transactions, including Australian Passport Interviews.
Promoting products and services through up-selling and cross-selling.
Assisting customers with mail lodgements and associated costs.
Building rewarding relationships with customers by understanding their needs.
Assisting with administrative duties such as stocktaking and record maintenance.
About you:
You're friendly, enthusiastic and reliable, with a passion for customer service.
You'll also need to:
Have experience in customer service and/or cash handling.
Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we'll deliver for you:
We invest in you for the long-term, encouraging growth through our values of trust, inclusivity, empowerment, and safety.
Be part of a culture where everybody feels they belong and are valued.
We invest in your personal wellbeing and recognise your contributions with rewards.
We're delivering together:
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace.
We encourage applications from people of all ages, genders, and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
If you have any questions about accessibility, please contact our Diversity & Inclusion team at
See what a day in the life on the Retail Team at Australia Post looks like:
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