Regional Operations Team Leader (Home Care Package Operations Manager) Regional Operations Role Based in Gisborne or Bendigo | permanent full time Work for a leading not-for-profit organisation Great working environment and salary packaging benefits What YOU do matters! Do YOU have a flair for Aged and Community Care? If so, join our Rural North West team as our Regional Operations Team Leader. You will lead the delivery of home care packages and aged care services to provide optimum person-centered care and services to Benetas clients and their families. You will utilise your leadership skills to support the regional team and work with the Regional Business Manager within the Rural North West Community Health and Care team to achieve key performance indicators and business targets whilst embedding a culture of continuous improvement. Some of the ways you'll make a difference: Build and coach a high performing team with increased levels of engagement and expertise Successful execution of the Quality Continuous Improvement Plan Wellness and reablement of clients, demonstrated evidence of clients achieving goals and positive outcomes Excellent client experiences and responsive services Sustainable growth and retention of Home Care Packages To help you achieve this, ideally you'll have: Tertiary qualifications in a health or social services related discipline or related experience Demonstrable experience within Home Care Packages or Commonwealth home support programs Demonstrable experience in leading or participating in customer experience initiatives Demonstrable experience of building effective teams of ten and above including a remote workforce Demonstrable experience with complaints handling and liaising with the Aged Care Quality and Safety Commission A proven ability to take a holistic approach to client needs and service delivery Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families The ability to use initiative and work under pressure Ability to analyse and interpret data and demonstrable experience in report writing. Competency in Microsoft Word and Excel program Why work with us? Not-for-profit salary packaging up to $18,300 per year - offering you more take home pay with less tax! A choice of being located in Gisborne or Bendigo for the majority of your working week Paid training hours to build your skills Proudly being part of a business that values Respect, Responsibility, Community, and Spirit A proven history of internal career progression and opportunities for you to move within Benetas so your story with us continues We are proud to provide an inclusive workplace - with a diverse workforce that reflects the client base. We respect and value differences and encourage people of all ages and backgrounds to apply. Interested in applying: We are proud to provide an inclusive workplace - with a diverse workforce that reflects the client base. We respect and value differences and encourage people of all ages and backgrounds to apply. Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity. The successful candidate will be required to undergo pre-employment checks, which includes requirements to be (Aged Care) key personnel and a Police Check. All applicants must have valid working rights and provide proof of annual flu immunisation. What do we do? We care – in a big way! We make a difference - We have been caring for older Victorians for over 70 years, providing safe and supportive services that cater for all such as residential aged care, retirement living, respite, primary care, and in-home services – all across Victoria. By working with our values in mind – Respect, Responsibility, Community, and Spirit, we are able to care for and celebrate every client and resident for being the incredible individual that they are. Not only do we celebrate our residents, but we celebrate each other. Have a meaningful career with Benetas where the work that you do will really matter. Should you apply? It is a yes from us! #J-18808-Ljbffr