Company Description
Mantis, part of the Luxury & Lifestyle division of Accor, is a leading, conservation-focused hotel group with eco-lodges, waterways and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escape or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
Job Description
Recreation Supervisor The Recreation Supervisor will be responsible for managing the day-to-day operations of the resort's recreational activities and programs. This role involves supervising a team of activity instructors, coordinating events, and ensuring the highest standards of safety and guest satisfaction. The ideal candidate will have a passion for recreation and hospitality, strong leadership skills, and the ability to create memorable experiences for our guests.
What is in it for you: Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!Ignite your skills with our cutting-edge Academies for rapid professional growth.Cultivate your talents and watch your career flourish, locally and globally.Drive change through impactful Corporate Social Responsibility activities.Immerse yourself in a vibrant work environment with extraordinary colleagues.Join us on a direct path to success as we skyrocket to new heights!Key Responsibilities: Team Supervision and Leadership: Supervise and lead a team of activity instructors, providing guidance, support, and performance feedback.Activity Planning and Coordination: Plan, coordinate, and oversee a diverse range of recreational activities, including water sports, fitness programs, nature excursions, and cultural events.Safety Oversight: Ensure all activities are conducted safely, adhering to established safety protocols and guidelines.Guest Engagement and Satisfaction: Engage with guests to understand their preferences and ensure activities meet their expectations.Equipment Management: Monitor and maintain recreational equipment, ensuring it is in excellent condition and readily available for guest use.Program Development: Develop and implement new recreational programs based on guest feedback and industry trends.Event Coordination: Coordinate special events and themed activities in collaboration with other resort departments.Guest Relations and Issue Resolution: Handle guest inquiries and resolve any issues or complaints related to recreational activities.Staff Management and Scheduling: Prepare schedules, assign tasks, and manage staff rotas to ensure efficient operation of the recreation department.Record Keeping and Training: Maintain accurate records of participation, equipment usage, and incidents or injuries. Qualifications
Supervisory Experience: Proven experience in a supervisory role within the hospitality, recreation, or tourism industry.Certification Requirements: Certification in CPR, First Aid, and water safety (or willingness to obtain).Leadership and Team Management Skills: Strong leadership and team management skills.Communication and Interpersonal Skills: Excellent communication and interpersonal abilities.Decision-making Ability: Ability to work independently and make decisions confidently.Schedule Flexibility: Flexibility to work weekends, holidays, and evenings as required.Organizational and Multitasking Skills: Strong organizational and multitasking skills.Physical Fitness: Physical fitness and the ability to engage in and demonstrate recreational activities.Language Skills: Multilingual abilities are an advantage. Additional Information
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a joband brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, youcan continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/ About Mantis Collection:Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian's vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked propertieslinks up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS
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