Company DescriptionJoin us at Accor, where life pulses with passion!We are thrilled to announce the upcoming opening of Levni Istanbul Hotel Handwritten Collection!Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of Accor Group, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor's limitless opportunities.Hospitality is a work of heart, Join us and become a Heartist.Job DescriptionWhat is in it for you:You will be part of a world leading hospitality brand Accor, offering many other perks such as:Competitive net salaryHotel opening bonusMonthly supermarket bonus cardSocial support bonus card every 3 monthsMonthly transportation allowanceFree meals on duty at employee cafeteriaScholarship for successful university students (either employees or their children)Surprise gifts for those who have a new child, those who get married for the first time, those who have bought a house for the first timeBeing member of the Accor & Levni familyLearning & development programsComplimentary language classes, English, French, Spanish and moreCareer opportunities in our growing teamA discount card to be used in Accor Hotels WorldwideEmployee recognition incentive (Employee of the month)Staff appreciation party and other employee recognition eventsA job opportunity that is very easy to reach by Marmaray, Tram or Ferry.What you will be doing:Support the running of our day to day Front Office, inspiring our receptionists to create a memorable, effortless Hox experience for our guests.Work with all our teams on keeping our rooms nicely booked, and help our Front Office Manager with any overbooking levels.Answer phones, sort out requests, and give recommendations to the best show to see and the latest pop-up restaurant to try in the area.Work closely with our Housekeeping and Engineering teams to ensure everything is running smoothly during our guests' stay.Welcome guests or visitors at all times, enhancing a lasting impression of warmth and care.Handle all arrivals efficiently, providing our guests with accommodation and personalized escort.Anticipate up-selling and cross-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment.Act as an in-house guests' ambassador by establishing and developing personal contact with all our guests.Ensure that the uniform provided is kept in good condition, clean and presentable.Deal with reservations and information requests made to the hotel by e-mail, fax or telephone.Report to the FO Manager.QualificationsIt's all about attitude, someone who enjoys being helpful to others.Individuals. You're looking for a place where you can be you.Passion for hospitality.You're all about having a positive impact on the people you interact with.You're up for doing things differently.You want to be part of a team that works hard, supports each other and has fun along the way.At least 3 years hotel Reception experience within a 4/5 star hotel.Advance knowledge of Accor Online Platforms.Thorough knowledge of all SOP's and P&P's for Front Office department.Knowledge of computers and systems such as PMS, Microsoft Office, etc.Successful problem solving skills.Able to communicate in written and spoken English and Turkish.Additional languages; French, Spanish, German, Italian, Russian, Arabic are preferred.Excellent overall communication skills.Able to multi-task.The ability to work well in a team environment.Able to exercise good judgement with difficult guests.Ability to focus attention on guest needs, remaining calm and courteous at all times.No military obligation for male candidates.Prior experience working with Opera or a related system.Able to stand for extended periods of time.Able to work shifts.Must have the ability to handle cash effectively and accurately.Understanding and ability to work in a multi-cultural environment.Professional appearance and demeanour.#J-18808-Ljbffr