Full Time | Ongoing Classification: GO4 ($87,067.23 + Superannuation) Are you an experienced Rates Officer?
We have a great opportunity, and we want to hear from you!
As one of the fastest growing council areas in South Australia, the City of Playford is focused on building sustainable foundations and places the community at the heart of everything we do.With our urban centre as the CBD of Northern Adelaide, our city is enriched by growing and diverse communities in new and established suburbs, rural and hills townships and horticultural lands.
The work that we do and the decisions that we make are in the best interests of the whole and contribute to a sustainable organisational future.
Modelling open decision making, we provide a supportive and collaborative environment where employees feel engaged and connected to the work of the organisation, to each other, and the community.
The Role: Rates Officer We are seeking an engaged and customer focused individual to come and join our Rates team!
The Rates team forms part of the Financial Services Department and contributes to administration and customer service for the rating, billing, receivables, and collections functions of Council.
The position delivers critical legislative rating and business requirements, ensuring the timely generation, provision and maintenance of rating, billing and data integrity, receiving's and recovery of rates and sundry debtors.
The position is focused on delivering positive outcomes through the provision of effective customer service to both internal and external stakeholders.
What you'll be doing Rating Enquiries and Processes: Accurately handle and respond to a variety of enquiries relating to rating matters, ensuring compliance with policies, procedures and processes.
Sundry Debtor Invoicing and Processes: Manage the end-to-end process of sundry debtor invoicing, including generating invoices and reconciling payments to ensure accurate financial records.
Processing Customer Service Enquiries: Provide high level customer service by addressing enquiries via phone and email, offering solutions and guidance to our ratepayers.
Assisting with Debt Recovery Tasks: Support the debt recovery process by monitoring overdue account and liaising with debtors to ensure timely and efficient collections.
Assisting with Receiving Process: Support the coordination of the receiving process by verifying and reconciling incoming documentation ensuring data accuracy.
What you'll bring to the team You will be a customer focused individual with a passion to deliver positive outcomes for internal/external stakeholders and the community.
In addition you will: Have an understanding of Local Government and its functions Experience in rating/billing, accounts receivable and collections work An interest in delivering continuous improvement opportunities Strong skills in data integrity, time management and work prioritisation Whilst formal qualifications in Local Government, Business or Finance and/or experience in a Rates or debt recovery environment are highly regarded, we encourage applicants with extensive practical experience to apply.
What's in it for you Our team work hard together, but also celebrate together, learn together, and support each other.
We care about what you achieve and want to get the best out of you.
We embrace autonomy, diverse working styles and celebrate the uniqueness that every team member brings, this includes access to a variety of flexible working conditions.
Ready to join our team Want to know more about the role or team before applying?
Call Deb Foster, Manager – Rates on 8256 0124.
When ready to submit your application, hit that "Apply Now" button and outline the experience, skills and qualifications that will show us you are the perfect addition to our team!
Applications close at 12:00pm noon on Friday 31 January 2025.