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When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express Global Merchant Network Services (GMNS) manages all aspects of our vitally important merchant relationships.
GMNS Australia is the largest contributor of active locations in force (ALIF) in the region and has the potential for significant growth.
The Business Enablement team is a new team being established within the GMNS organization to provide first line of support/defense enabling both protection and growth for the GMNS business.
The team will achieve this by working closely with Control Management team, Field, and Centre of Excellence teams (Market Compliance, GCO, and Risk).
We are seeking a highly motivated and experienced Project Manager to be part of this exciting team who will be making a difference to the business.
Core Responsibilities: Identify, own, and drive OREs to resolution in collaboration with all key stakeholders across the business.Coordinate with internal and external auditors, execute on auditor's requests, and implement remediation plans.Efficient and timely implementation of regulatory changes including enhancements to existing processes and systems.Establish systems and procedures to enforce robust AML/KYC procedures.Ensure Risk, Compliance, and Audit policies are adhered to across the onboarding process.Ownership and accountability of audit results, outcomes, and remediations.Management and resolution of compliance gaps.Identify and implement projects to improve POC and activation.Align across GMNS businesses with any nuances, including Compliance, Risk, Marketing, Operational Excellence, and Operations teams.Document Standard Operating Procedures.Qualifications: Strong process and project management skills together with a demonstrated results orientation (setting targets, prioritization, personal accountability) and proficiency with metrics/KPIs.Ability to manage multiple projects simultaneously while maintaining tight deadlines.Strong change management and communication skills.Strategic, analytical thinking and problem-solving skills; ability to maintain very detailed project documentation are critical for the role.Highly effective influencing skills, with an ability to build strong relationships with business stakeholders and partners.Experience in compliance-related roles is desirable.Excellent attention to detail and ability to produce high-quality documentation.Fast learner, able to understand operational processes and capabilities.Good Excel and PowerPoint skills.Ability to influence without authority.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:
Competitive base salaries.Bonus incentives.Support for financial well-being and retirement.Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.Generous paid parental leave policies (depending on your location).Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).Free and confidential counseling support through our Healthy Minds program.Career development and training opportunities.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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