Responsibilities: Channel Custodian and Expert Maintain awareness of channel capabilities and limitations.Provide ownership of experiences within the digital channel.Utilise customer insights and channel strategy to guide the design and delivery of digital experience.Assess the viability of new product opportunities and enhancements to existing digital products from ideation through to benefits realisation.Provide direction to the development teams, to ensure digital experiences align with the product vision and business objectives.Work with Channel Management team to assist with risk identification and remediation.Set Channel Vision & Develop Strategic Plan Define a clear vision for the Digital Channel and develop the Channel Strategic Plan using industry knowledge, trends, opportunities, and customer insights.Collaborate with technical and domain partners to share and align digital strategy.Create and Maintain Product Roadmap Create the Digital channel roadmap involving business stakeholders, product designers and solution leads.Share roadmap with stakeholders showing uing feature development in the channel and planning where we should focus on future development.Work within cross functional teams to shape and prioritise backlog of initiatives which will deliver on digital channel roadmap.Review any new regulatory rules and ensure they are included in the roadmap of the product.Prioritise and Support New Features and Updates in Channel Work with IB Release Train Engineers, Accessibility team and Product Owners to align work, assist with prioritisation where required.Review uing features and provide guidance and ensure alignment to digital strategy and channel standards.Review and approve Test Summary Reports and other artefacts for changes impacting IB, ensuring key channel standards have been met (including accessibility, performance, functional and non-functional, and support).Be part of the IB Leadership Team.Review and Act on Customer feedback Review customer feedback from various sources to identifymon customer pain points, and work with relevant teams to incorporate into future product iterations.Review channel outages, errors, and performance to identify areas which need improvement.Act as a key escalation point for production issues and customer serviceplaints.Skills and Experience Required: Previous experience in Digital, and/or Customer strategy/experience/planning functions.Experience and industry knowledge across Digital Channels, with experience in product management - particularly Internet Banking Experience managing operational risk with deep understanding of relevant operational risk frameworks.Demonstrated ability to build and maintain effective relationships with a range of internal and external stakeholders.Demonstrated ability to build a strong performance culture and capabilities as a team.Experience developing, articulating, and implementing strategic initiatives and programs of work that achieved the intended oues.A track record of operating effectively and delivering consistent results in a largeplex business.Experience with agile methodologies and requirements analysis.Join NAB If you think this role is the right fit for you, we invite you to apply.Let's explore who you are and what drives you.To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.Advertised: 05 Jun 2024 6:00 AM AUS Eastern Standard Time Closing: 19 Jun 2024 11:55 PM AUS Eastern Standard Time Job ID 794099
