Descartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they're needed, when they're needed.We're one of the most broadly deployed logistics and supply chain technology companies in the world.More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions.Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world.With record financial performance for more than 16 years, we lead the industry in innovation investment.Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what's most important to them.Learn more at We're growing fast and invite you to join our amazing team.Position:Product Manager, Customer Engagement PlatformLocation:Melbourne, Australia (Hybrid Work Arrangement)About you and the role:As an experienced Product Manager, you will be a driving force behind our product development efforts on the Descartes Customer Engagement Platform, an advanced automated notifications platform that connects businesses with customers to inform and empower them with information and features to make the 'last mile' of logistics a seamless success.You will work with a close-knit home Product Team as well as other passionate teams across the world, steering product initiatives from concept to launch and beyond for high profile, well-known clients.Relentless user-focused and passionate about informed, data driven decisions, you not only live the difference between output and outcome, but you also clearly articulate the core value proposition and bring everyone on the journey with you to deliver it.In doing so, you will lead the discovery and definition of initiatives, shape and incept them with Development teams, review and manage release progress, and work with stakeholders to deliver value into the hands of delighted customers.Your key responsibilities: Define, shape and lead roadmap initiatives• Collaborating with customers, stakeholders, product teams and development teams, you will own and lead the discovery, definition, elaboration and sequencing of new functionality and enhancements to the Descartes Customer Engagement Platform, measuring effectiveness and success once in the hands of users.• You will ensure clear alignment of work to strategic initiatives and objectives, as well as identifying, articulating, and measuring the value these will provide to customers and stakeholders.• Champion and improve the product development process, ensuring work follows repeatable methodologies that results in the right features being built for the right audiences at the right time.Collaborate with people all over the world• Work closely with various teams and individuals both locally and globally.This involves not just sharing ideas but truly listening to input from all sides, whether it is from executives, engineers, designers, or customer support.• Communicate the value and usage of existing and newly released platform features, coordinating the creation of training materials, workshops sessions, multimedia recordings, and any other effective methods, to ensure stakeholders know how to sell, use and implement them.• Assist with communicating progress on initiatives, releases, and features to stakeholder groups.Product and market research and analysis• Dive deep into market trends, customer behaviors, and industry insights to identify opportunities for product innovation and growth.• Conduct thorough market research, including competitor analysis and customer surveys, to understand our position in the market and areas for improvement.• Gather and analyse data from various sources, such as sales reports, customer feedback, and product usage metrics, to inform product enhancement decisions and strategy.Be a champion of data-driven value• Lead efforts to establish a culture of data-driven decision-making, advocating for the use of quantitative and qualitative data to drive product strategy and prioritise initiatives.• Identify and implement key performance indicators (KPIs) and metrics relevant to our product goals, ensuring that we have the necessary data infrastructure in place to track and measure success.• Regularly analyse data insights and trends to uncover opportunities for optimisation and improvement, providing actionable recommendations to drive product enhancements and maximise value for our customers.Qualifications:• Bachelor's degree in Computer Science, Engineering, Business, MBA, or related field.• At least 3 years of experience in product management, ideally in a global company or tech-focused environment managing SaaS products.• Certification or training in Product Leadership highly advantageous.• A demonstrable record of launching and managing successful products and/or product enhancements.• Excellent communication and collaboration skills, with the ability to work effectively with diverse teams across different time zones.• Familiarity with logistics technology platforms, warehouse management systems, or transportation management systems is desirable.• Experience with product and task management tools such as Aha!, Jira, Azure DevOps is essential.• Experience with collaboration tools such as Miro, Notion, Confluence and Microsoft Loop is also highly desirable.• Understanding of, and experience with, data science principles and technologies is highly advantageous.Location and work arrangements:You will be based in Melbourne, Australia and the role also has a very flexible, hybrid working arrangement – work from home and from our centrally located working space in the heart of the Melbourne CBD.While there may be some in-person meetings and events, most of your work can be done remotely, giving you the best of both worlds.Working with clients and teams worldwide will sometimes require flexibility with working hours, however there are opportunities to embed new and improved ways of communicating effectively to bridge time zones and foster sustainable
