About the job
At Minutes to Seconds, we match people having great skills with tailor-fitted jobs to achieve well-deserved success.
Our aim is to provide both our candidates and clients with great opportunities and the ideal fit every time.
We have partnered with the best people and the best businesses in Australia to achieve success on all fronts.
We're passionate about doing an incredible job for our clients and job seekers.
Minutes to Seconds is looking for a Process Improvement Lead in a Contract position.
Job Title: Process Improvement Lead
Contract Duration: 6 months
Location: Melbourne
Reports To: Senior Manager, Process Improvement
Job Purpose:
The Process Improvement Lead will play a critical role in engineering efficient and effective business processes to support the success of Field Led transformation programs and other projects.
Collaborating closely with Field Services Leaders, Subject Matter Experts (SMEs), and Field Product Managers, this role will ensure the development and coordination of process improvement initiatives across Field Services.
Key Accountabilities: Process Engineering (90%) Document "as-is" processes, collaborating with leaders and SMEs to ensure accuracy and quality.Analyze current processes for effectiveness, identifying pain points and opportunities for improvement.Design "to-be" processes that align with project objectives and organizational goals.Facilitate virtual and in-person sessions to gather insights and conduct process reviews.Partner with Field Solution Managers to align digital solution design with engineered processes.Communicate in-process metrics to project managers for effective post-implementation monitoring.Identify and escalate risks or issues, collaborating with relevant stakeholders to implement mitigation strategies.Manage multiple projects, prioritize tasks effectively, and maintain regular communication with project stakeholders.Ensure compliance with safety, environmental, and regulatory standards in all process engineering activities.Process Standards and Best Practices (10%) Capture and publish process documentation using standardized tool sets (e.g., Signavio).Maintain processes in the agreed repository for easy access and control.Leverage best practices such as Lean Six Sigma, Agile, and problem-solving techniques in process engineering.Identify and implement improvements in team collaboration, discovery, design, and implementation phases.Knowledge & Experience: Tertiary qualifications in Commerce, Business, Engineering, IT, or a related field.Certification in Lean Six Sigma (Black Belt preferred).5+ years in process analysis, mapping, and engineering with end-to-end customer journey mapping experience.5+ years' experience with Signavio and BPMN 2.0 modeling.Demonstrated experience presenting to executive audiences, with strong interpersonal skills.Proven thought leadership in identifying process improvement opportunities and recommending solutions.Strong facilitation and conflict resolution skills.Excellent analytical, problem-solving skills, commercial acumen, and time management abilities.Preferred: Working knowledge of Agile methodology.2+ years in project coordination with experience managing multiple cross-functional teams.
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