Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide.
Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Your Role
You will be accountable for the design and execution of end-to-end digital operating models built around key customer/ employee journeys and needs in partnership with Domain Leads and multidisciplinary digital product owners.
Your Responsibilities Improve business processes by analysing current workflows, products, tools, and systems and by identifying and prioritizing solutions that drive process rationalization, reengineering, and organizational alignment. Support delivery of significant improvements in efficiency, marginal cost, customer experience, and service quality for business processes and underlying capabilities. Partner with Business Intelligence/Analytics and Customer/User Experience Analytics teams to define and measure metrics/KPIs, with leading indicators clearly identified and attributed to business processes. Support development of roadmaps that reflect customer/employee needs/gaps as well as inclusion of foundational technology capabilities and other digital enablers. Ensure target state processes and exception-based workflows are followed, controlled, and systemically tested for quality assurance in a repeatable & scalable way. Support conversion of target operating models and business processes into epics, user stories, business rules, and other relevant artifacts. Understand and apply agile as a delivery method and ways of working. Your Skills & Experience Insurance industry experience. Hands-on experience as a practitioner in operational excellence/effectiveness, process engineering, or continuous improvement methodologies. Digital experience strategy and design or intelligent process automation. Lean Six Sigma certification, Agile or other related process engineering certifications. Data and facts based structured thought process and decision making. Ability to facilitate, consult, and drive for results in a rapid-paced and changing environment. Strong interpersonal skills, able to work collaboratively across large teams, including a proactive and 'no surprises' approach in communicating issues/requests. Understanding of market trends and keen interest in digitization and emerging technologies. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
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