The core purpose is to map business processes and customer journeys and use these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy.
The role involves information gathering, data analysis, and the creation of clear and accurate business process maps to identify opportunities for improvement and support change delivery initiatives.
Position Accountabilities Information gathering, data analysis and process mapping to identify opportunities for improvement and support change delivery initiatives Understanding business objectives and mapping business processes accordingly Creating process maps and documentation aligned with the required standards and conventions Effectively engaging stakeholders and facilitating workshops to gather and document processes Working with change delivery teams to embed changes into the organisation Analyse existing processes in comparison with improved or proposed processes to identify gaps and/or necessary changes Conduct change impact assessments to identify impacts to other processes, teams, or departments Providing process reviews and recommending updates to solve business problems and deliver business outcomes Assisting leaders to identify opportunities for improvement via data analysis and mapping, to meet organisational strategy objectives Identify opportunities for improvement, support, and change delivery Work effectively as part of a change delivery team Influencing and liaising at all levels of the organisation to support engagement and change management Communication and Facilitation Excellent interpersonal, influencing, and relationship management skills, with the proven ability to work at all levels of an organisation, and the ability to engage with diverse stakeholders and tailor your communication style accordingly Superior written and verbal communication and presentation skills and a high level of attention to detail and accuracy Demonstrated ability to effectively engage stakeholders at all levels of the organisation and manage upwards with confidence Identify and report potential risks or inadequate controls related to compliance or operational risks Champion a culture of risk and compliance across the division Maintain awareness, understanding, and compliance with Company policies and procedures, including the on-time completion of mandatory training What Experience You'll Bring Demonstrated experience in business process analysis and modelling (BPMN) including As-Is/To-Be process mapping and data models Bachelor degree in a relevant discipline or commensurate industry experience An understanding of the General Insurance industry would be preferred Formal Business Analysis qualification (e.g. International Diploma in Business Analysis, IIBA CBAP or Lean Six Sigma certification) would be preferred A professional and "can do" attitude with a real passion for customer service Hands-on, team-focused attitude, ability to learn new systems quickly, experience of working to deadlines in a change-driven environment, and the ability to work autonomously while maintaining focus Intermediate knowledge of Microsoft Office including Word, Excel, PowerPoint, Project, and Visio Location This role can be based either at our North Lakes or Kawana office.
North Lakes: Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side's best retail outlets, restaurants, and other amenities.
Kawana: Housed on the sunny coast and close to local retail, restaurants, and other amenities, we enjoy views across Kawana Lake and we're only five minutes from the closest beach. If you love the water and coastal life, this is the perfect place for you.
The benefits of working at A&G Be rewarded: we recognise high performance and reward our people for their hard work through bonuses and other perks Work flexibility: with options to work from home two days per week Options for leave: life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff Grow with us: we've got learning and professional development opportunities to suit everyone Give back: our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising, and donation opportunities for causes that you're passionate about Take care of yourself: your wellbeing is important to us and our healthy mind and body hub, mental-health support, and fitness discounts will help you be your best self Celebrate the wins: we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days, and annual celebrations Save money: as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers, and others to bring you discounts on your purchases, no matter where you are in Australia About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money, and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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