Who we are looking for
The ideal candidate will have a deep techno-functional background working with major fund management and/or banking software applications, preferably within a front office environment. They will also have a deep understanding of fund management and/or front-office terminology and operations, proven leadership & managerial experience of leading teams and liaising with cross functional groups.
This is a senior role that will have responsibility for creating and managing a referenceable client base within their assigned segment of clients/regions. The Professional Services Practice Manager will manage teams of consultants at a variety of levels while holding them accountable for the successful implementation of the Charles River Investment Management Solution. In addition, the Practice Manager will work with sales leadership to develop business through positioning and selling services for new and existing customers. This role will interface with existing and prospective clients and all internal divisions of the company.
What you will be responsible for
Oversee staff which includes implementation consultants/principal consultants assigned to various client projects.
Ensure that all staff adheres to policies and procedures.
Hire staff; ensure they are properly mentored, trained and motivated.
Ensure all team personnel are effectively staffed and utilized.
Maintain utilization levels – as directed by management.
Prepare revenue forecast and budgets on resource needs.
Achieve Professional Services group revenue goals and utilization targets.
Achieve individual group customer satisfaction targets.
Complete project reviews on a regularly scheduled basis which includes:
Review implementation status and resolve implementation issues
Work hands on with clients as necessary, with the goal of achieving successful, on schedule, on budget projects, as well as a high level of client satisfaction with implementation services.
Be responsible for delivery of each implementation project to which staff is deployed.
Serve as liaison to Sales, R&D (Product Management, Engineering and QA) or other departments with needs or dependencies on services (and vice versa) to share expertise, escalate, champion/resolve issues, etc.
Continuously improve implementation practices and procedures such as estimating, scoping, quality assurance reviews, methodologies, and reengineering to deliver cost effective and efficient deployments.
Participate in Sales process:
Present implementation methodology and procedures overview to prospects (on-site and/or remotely)
Respond to ad-hoc design and best practice questions from prospects and customers
Prepare realistic estimates, assumption documents, and SOWs for delivery to prospects and where necessary for inclusion in customer contracts.
Compose and conduct staff reviews, assess personnel for compensation and promotion purposes.
Review and approve Expenses and Time Entries
Be hands-on, assist, from a techno-functional standpoint, in the implementation of a sophisticated portfolio management, trade order/execution management, Investment book of records and compliance monitoring solution to the fund management industry
Provide functional consultancy services for clients and their CRD Account Managers including install, configure and test software; problem investigation; database configuration, tracing and performance analysis.
What we value
Experience of implementing financial systems and delivering multi-tier financial applications.
Proven experience of managing teams with 5+ people across countries
Strong communication and inter-personal skills
Proven experience in forecast and budget
Ability to manage priorities and match team's competency to customer requirements
Proven ability to develop and manage cross functional processes and project timelines
Deep experience of working in financial services; front- or middle-office, or fund management business workflows and concepts.
Excellent presentation skills
Experience in at least one major DBMS (MS SQL Server or Oracle), including installation, configuration and development.
Good knowledge and experience of financial asset types:
Equity
Fixed Income
Exchange and OTC traded derivatives
Good knowledge and experience in some or all of the following business workflows:
Portfolio Management
Trading and execution
Middle office – matching and reconciliation
Compliance
Performance, Attribution and Risk
Front office security data strategy
Good knowledge and experience of:
PL/SQL or TransactSQL (MS SQL Server)
Debugging and optimization
System interfacing and integration
Detailed knowledge of:
Project Management Methodology
Project phasing and reporting
On-site delivery
Systems support
Operational procedures
Batch processing
System sizing and capacity planning
System backup, contingency and disaster recovery
Regional roll outs
Education & Preferred Qualifications
BA/MS degree in a field such as Finance, Economics, Financial Engineering, Computer Science, Mathematical Finance or another related field.
Additional requirements
A natural desire to bring order to IT solution implementation and to continuously improve processes
A positive, customer-oriented, and energetic attitude
An analytical, creative, and innovative approach to solving problems
Ability to effect positive attitude and motivate others to deliver in time sensitive and mission critical environments.
About State Street
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility
We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
#J-18808-Ljbffr
