Office Management (Administration & Office Support) At Total Business Partners, we are driven by our commitment to making tomorrow better than today. As the most trusted advisor to business owners, we focus on empowering them to make informed financial decisions that secure a brighter future for their businesses and families. We offer professional accounting, taxation, and business advisory services, all backed by our dedication to staying ahead with the latest knowledge, skills, and technology.
We are seeking a motivated and experienced Practice Manager to join our dynamic accounting firm. This key role involves overseeing the administration team across our three office locations (and growing), ensuring smooth day-to-day operations, and supporting the leadership team in the implementation of firm-wide projects and initiatives. The ideal candidate will be highly organised, proactive, and committed to improving efficiency and delivering excellent client service.
Perks and Incentives Modern purpose-built offices in Birtinya Enjoy more work-life balance Regular team events and staff functions. Great culture with minimal (if any) overtime required. Continual support and opportunities for professional and career development. Make a real difference Endless supply of chocolates and coffee (or herbal tea if you prefer!) About the Opportunity As an integral member of our busy Birtinya team, you will be working alongside clients and staff to achieve our key goal of providing high quality service.
As our Practice Manager , you will play a key leadership role in ensuring the smooth day-to-day operations of the firm while driving strategic initiatives. You will oversee administrative functions across three offices and work closely with the leadership team to implement firm-wide projects, improve efficiencies, and ensure compliance. This is a varied role, perfect for someone who thrives in a dynamic, fast-paced environment and is passionate about creating a positive, productive work environment.
Key Responsibilities Oversee and manage the support services team to ensure all tasks are completed on time and to a high standard Collaborate with the leadership team on strategic planning, firm-wide projects, and performance reporting Manage the development and implementation of practice policies and procedures Ensure effective recruitment, onboarding, and staff training Facilitate HR matters, performance reviews, and staff development General facilities and practice management Lead marketing and social media strategies to drive brand awareness Coordinate and deliver staff team days and internal training sessions Participate in and lead project work to improve firm-wide systems and processes Assist the director and accountants with high-end compliance understanding and reporting About You: Strong business acumen with a proven ability to manage multiple office locations and teams Previous experience in a business or practice management role, ideally within an accounting firm Highly organised, with a keen eye for detail and excellent time management skills Strong leadership skills and the ability to inspire and manage a team Excellent communication and interpersonal skills, with a client-focused approach Proficient in Xero and CAS360 or willing to learn (training provided) Ability to problem-solve and make informed decisions to improve firm efficiencies Driven by a commitment to professionalism, confidentiality, and high ethical standards A proactive approach with the initiative to suggest and implement new processes Understanding of compliance requirements and marketing strategies is advantageous Minimum of 6 years of experience in a business manager, practice manager, or similar role Experience managing administrative operations across multiple offices Demonstrated experience in executing project work through to completion Driving operational improvements and efficiencies no matter the barriers Understanding of accounting software and processes is beneficial A collaborative team player who contributes to a positive, happy workplace How to Apply For a confidential discussion regarding the role with Total Business Partners, please submit your cover letter and resume using the 'Apply' link. Only successful applicants will be contacted.
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