Our client, a care and support services provider, is seeking an Operations Manager to join their team based in North Eastern suburbs of Melbourne.
Opportunity to make a real difference in community. Work within a supportive and collaborative team. Competitive remuneration and excellent organisation culture. About the role: Join our client, where they deliver exceptional service that truly enhances the lives of their participants. As the Operations Manager, you will oversee the Service Delivery structure, managing six direct reports and leading a vibrant team dedicated to operational excellence. We're seeking a hands-on leader who can drive business results while ensuring smooth day-to-day operations.
Key Responsibilities Service Delivery & Operational Excellence: Lead the service delivery team for smooth daily operations and high-quality outcomes. Support Service Delivery Leads and Managers in addressing challenges and escalations. Drive strategic direction and implement service delivery systems, policies, and processes. Act as the main operational contact during escalations in the absence of the Service Delivery Manager. Monitor performance and implement strategies for continuous improvement. Compliance & Risk Management: Align service delivery with compliance and operational efficiency standards. Maintain risk registers to identify and mitigate operational risks. Safety & Regulatory Compliance: Enforce safety regulations across all operational activities. Conduct regular safety audits and prepare necessary reports for regulatory bodies. Feedback & Performance Management: Oversee the feedback register for timely resolution of complaints and performance issues. Collaborate with leaders to coach team members and manage employee relations. Continuous Improvement: Evaluate service delivery data to identify areas for improvement. Lead initiatives to streamline processes and enhance service outcomes. Stakeholder Engagement: Liaise between the service delivery team and stakeholders for effective communication. Build strong relationships to foster collaboration and improve performance. Requirements: Must be able to pass a police check. Valid NDIS Worker Screening Check. Working With Children's Check (WWC). First Aid & CPR Certificate. Australian Driver's License. Skills & Experience: Proven leadership with strong track records in managing teams. Strong operational management experience, with a focus on process improvement. Knowledge of compliance and risk management, especially in health and safety. Excellent stakeholder management and relationship-building abilities. Experience in the disability sector or community services (preferred but not mandatory). Strong organisational skills and ability to manage competing priorities. Exceptional communication and people management skills. Why work for our client: Work for an organisation with true purpose. Join a team dedicated to enriching the lives of participants, making a real difference every day. Experience a collaborative and inclusive work environment where leadership is hands-on and genuinely supportive. Enjoy a hybrid role with the flexibility to balance work. Experience a vibrant and supportive environment where collaboration, respect, and inclusivity are at the forefront. Benefit from opportunities for continuous learning and growth, helping you advance in your career. Don't miss out on this opportunity to shape your career as an Operations Manager with our client. Apply now and become a vital part of our client's dynamic team! Please click to apply by submitting your application and CV. For further queries, please email .
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