Operations Manager

The Operations Manager is the driving force for the day-to-day operations with the direct management of customer service, fitment service and the warehouse. The operations manager will provide strategic and operational guidance for safe and cost-effective operations, meeting company goals and expectations.Key ResponsibilitiesOversee and enhance the operational systems, processes, and policies in support of the organization's mission—specifically, support better management reporting, information flow and business processes.Manage and increase the effectiveness and efficiency of Customer Service, Fitment Service, and Warehouse through improvements to each team as well as coordination and communication between support and business functions.Play a significant role in long-term planning, including initiatives geared toward operational excellence.Act as a change agent to ensure lean processes are deployed in improvements.Manage staffing, development, and performance management for operations staff while leading, motivating, and developing the team.Responsible for facility management and contact person for landlord, cleaning, IT and company fleet.Reporting StructureThis position will report to the Managing Director.Qualifications and RequirementsEducation and ExperienceBachelor's degree in Business Administration, Operations Management, or related field is required; automotive industry certifications are preferred.5+ years of experience in operations management and leading teams within the automotive or related industries is required.TravelOccasional travel may be required.CompetenciesStrong leadership abilities to guide and motivate the team effectively.Ability to develop and implement strategic plans to improve operational efficiency and meet organizational objectives.Excellent communication skills, adept at interfacing with both internal teams and external stakeholders.Problem-solving acumen, able to manage issues strategically, positively, and effectively.Skilled in change management, effectively communicating changes, addressing resistance, and facilitating the transition to new processes or systems.
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